The National Hospital for Neurology and Neurosurgery

Queen Square, London, England, WC1N 3BG
 
1 2 3 4 5 25 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a NHS patient
7th July 2021


Very professional and excellent patient care

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
23rd March 2021


Lazy diagnostics - blame mental health for physical symptoms, despite having this ruled out by clinical psychologist in complex trauma service Completely misunderstood my symptoms. Made assumptions that were inaccurate - like, I had a one off neuro physio assessment and they wrote in my clinic letter that I used my wheelchair rather than walk like I do in physio. Make it up as they go along. Basically wasted 18 months where I could have been seeing someone who actually wanted to help

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
20th March 2021


Excellent nursing staff! Can’t fault enything.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
16th March 2021


Have failed to respond to my complaint about their data breaches for 15 MONTHS!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th November 2020


Very intimidating to be confronted by a panel of 4-5 people when you attend an appointment on your own. No one bothers to introduce anyone or tell you who they are as they sit yawning and looking bored. Openly laughed at me when I said my brain tumour is exactly where I used to hold my mobile phone. Why? The warning in the pack even says phones can cause tumours. Was told 18 months ago my case would be discussed at a management meeting with a view to treatment, this gave me (false) hope– but it never came up again. Consultants would do well to understand the impact of creating false hope. I took the initiative and asked for a low-cost non-invasive treatment and was told no – without a substantive reason. My request and the denial were omitted from my medical record. Consultant claimed I was anxious in his report after I described my first seizure, a pretty terrifying experience. Yet he provided no evidence to support his claim and I have no history of anxiety. He claimed I had not experienced a seizure despite not witnessing it. I have been warned I am at risk of seizures. I’ve been waiting almost a year for them to deal with my complaint and my care has been undermined as a result; I’m supposed to be seen every 6 months but have not been seen for almost a year. Incredibly disappointing experience.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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Resources

Short link to review The National Hospital for Neurology and Neurosurgery: http://iwgc.net/eb49v