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The Montefiore Hospital
2021-05-08
Person
3
5
0
Written by a private patient
Written by a private patient 8th May 2021
I was fortunate to have a private room. However the staff were not available when I called. They begrudgingly helped me dress after the operation when time for me to leave making a fuss and my shoulder had been operated on and therefore I had no control at all of my arm. They just dropped it when taken from the sling.
Prior to admission lots of problems with paperwork. One of the problems was sending my personal details to another party. I was extremely upset when this happened. They apologised. My blood test taken was lost along with a lot of others having pre op tests prior to the op. Therefore there was no blood available should it be needed whilst in the operating theatre. Information was difficult to obtain. The whole experience made me extremely nervous about going into hospital. However they compensated me financially and also offered a taxi to the hospital the latter I refused due to risk of covid. If it hadn't have been that the consultant intervened and put my mind at rest I would never have had the operation. He is a marvellous surgeon. Thank you Mr Hatrick.