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Written by a private patient
29th July 2021


Great care by all the staff at montefiore, from surgeon to kitchen staff cannot fault at all (private patient) I have had procedures at montefiore a few times now and somethings have slid since my last visit which is a shame The room had lost its shine needed decorating the furniture was becoming shabby and stained , my bed wasn’t made or linen changed which would have been nice. There used to be a pack of flannel , shower gel etc that seems to have stopped it was a nice thought Before you would get a menu so you could pick your food but this didn’t happen and was very rushed the food wasnt very nice at all . Also in the past bottled water was provided now it’s a jug of water which wasn’t changed and left to go stale So basically the catering/cleaning side the standards have really fallen

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe