The Melbury Clinic 2018-06-14 Person 3 5 0

I am writing to express my disappointment at my recent visit to the Melbury Clinic. I have been visiting the clinic for some years, and always felt the service and care was extremely professional, courteous and respectful. However, from my emails with the Melbury Clinic earlier this year, I sensed that this professionalism had slipped somewhat. I felt patronised in my emails, which was not the tone I had come to expect. On arrival at the clinic for my annual appointment, I was greeted by a nurse, who informed me she would notify the doctor of my arrival. I then listened to ten minutes of non-clinic conversation from the waiting room, watching the clock as my appointment time decreased. It was infuriating. I could not believe I was forced to listen to this loud inane chat after I had travelled considerably for the 30 minute appointment. As touched on above, this is not my usual Melbury Clinic experience. This was my first introduction to an entirely new team, and it’s a shame to say it was not a positive one.