Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
The Leicester Royal Infirmary
2021-07-08
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 8th July 2021
Treated with respect
The Leicester Royal Infirmary
2021-04-30
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 30th April 2021
I was treated really well by everyone I saw during my visit to this clinic, they were all most helpful and friendly. ( previous visits to this hospital have been less impressive)
Excellent service from all concerned.
The Leicester Royal Infirmary
2021-04-27
Person
3
5
0
Written by a NHS patient
Written by a NHS patient 27th April 2021
The staff at LRI were doing their best under a consultant that doesn’t give you confidence
The Leicester Royal Infirmary
2020-09-04
Person
1
5
0
Written by a carer
Written by a carer 4th September 2020
Lack of communication
Left hand not speaking to right
Mixed messages
Matron did not know my father on HER ward.
Dr did not speak to us even after waiting 2 hours for him!
The Leicester Royal Infirmary
2020-09-02
Person
5
5
0
Written by a patient
Written by a patient 2nd September 2020
During the Covid19 I found the TIA/DVT CLINIC well prepared, clean, well signed for personal distancing, both on thr floor and walls, and the seating area well signed, although the was no one sanitising the seated areas
The Leicester Royal Infirmary
2020-06-30
Person
3
5
0
Written by a patient
Written by a patient 30th June 2020
Hospital is fine and the staff i dealt with during appointments were nice and helpful. However what is disappointing is the pace at which paperwork is dealt with by certain teams. After several calls from my daughter to chase medication which had arrived into the country form abroad for my terminal illness, it took nearly 2 months plus to have the medication dispensed. I cannot say for sure but I do believe some of the delay was due to sheer lack of motivation on the parts of some of the pharmacy team. Phone calls were passed from one department to another, one pharmacy team to another only to still have no luck. Appreciate everyone is busy, but for myself and my family , this was not helpful.
The Leicester Royal Infirmary
2020-06-29
Person
5
5
0
Written by a patient
Written by a patient 29th June 2020
Positive experience
The Leicester Royal Infirmary
2020-06-28
Person
5
5
0
Written by a patient
Written by a patient 28th June 2020
I was on Ward 9 at LRI for 6 days. My care was very good and all of the staff were extremely kind and very efficient.
The Leicester Royal Infirmary
2020-06-13
Person
1
5
0
Written by a carer
Written by a carer 13th June 2020
- employ members of staff who have a ‘good standard of English’. Whenever you talk to anybody regarding care for relatives or next steps for them, they do not know what you are talking about. Not due to not being trained enough to discuss issues with care but because they do not understand the request you give them. For example: I would say “hi, what is happening regarding PATIENT X’s care?” The response would be typically “No, I know know. Me not understand, he ok. I can say no more”. Is this reassuring for relatives? Also, is it easy for people to understand when staff offer tablets to patients, no. From my point of view and experience my relatives have not understand the staff’s strong accent when they ask a patient to take tablets.
This is no way a racial slur. This is a purely an observation from having a negative experiences within your hospital due to communication breaking down on the decisions on care and relaying the message to relatives.
The Leicester Royal Infirmary
2020-05-07
Person
5
5
0
Written by a patient
Written by a patient 7th May 2020
Absolutely excellent service and treatment by a very well organised and professional team. Top class.
Many thanks
Mike Foster