Report this review of The Leicester Royal Infirmary
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
The Leicester Royal Infirmary
2020-06-13
Person
1
5
0
Written by a carer
Written by a carer 13th June 2020
- employ members of staff who have a ‘good standard of English’. Whenever you talk to anybody regarding care for relatives or next steps for them, they do not know what you are talking about. Not due to not being trained enough to discuss issues with care but because they do not understand the request you give them. For example: I would say “hi, what is happening regarding PATIENT X’s care?” The response would be typically “No, I know know. Me not understand, he ok. I can say no more”. Is this reassuring for relatives? Also, is it easy for people to understand when staff offer tablets to patients, no. From my point of view and experience my relatives have not understand the staff’s strong accent when they ask a patient to take tablets.
This is no way a racial slur. This is a purely an observation from having a negative experiences within your hospital due to communication breaking down on the decisions on care and relaying the message to relatives.