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The John Radcliffe 2021-03-01 Person 5 5 0

The Gastro Day Care Unit are a credit to the NHS as well as themselves frankly! Consummate professionals all working together as a polished, formidable team, so friendly, reassuring and very switched on, that they made this patient feel very relaxed & comfortable whilst initially anxious about the somewhat uncomfortable procedure? Suzy was my appointed nurse, truly outstanding in her knowledge of my procedure, firmly reassuring me, helping me accommodate my concerns, as I was also in a fair amount of pain when I arrived, but Suzy's bedside manner was impeccable, & set me at ease immediately, as I could see this was an effective team of health professionals who had each other's back whenever required, which made for such a friendly and understanding environment that I had to give my feedback as I had been made to feel immediately so much better by everyone's friendly and caring demeanour? I'd truly like to offset the complaints some people make, so please highlight my positive patient experience to their line managers? As aforementioned the whole team were mindful of everyone's patients not just their own appointed ones, which made for such a genuinely refreshing atmosphere on the ward, so quick to help each other out. As a result I engaged with pretty much everyone on the unit at some point, & further to Suzy, would also like to highly endorse Ella, Eilish, Sivann & Justina for their outanding care, professionalism & understanding too please. Thanks again.