The James Cook University Hospital

The James Cook University Hospital 2016-10-13 Person 3 5 0

Some of the staff were brilliant, particularly Kath a staff nurse, Naomi a staff nurse, Jan a staff nurse, Karen a health care assistant and I'm really sorry I can't remember their surnames and Sheila Strangeways health care assistant, they were so caring and considerate towards me even at my lowest point when others didn't seem bothered! I was very impressed with the wheelchair accessibility for a shower, I did however find a couple of the supposed disabled accessible toilets on the ward were very difficult to access with my wheelchair! I did feel the drug administration left a lot to be desired and I feel could actually be quite dangerous. I really do feel that when staff are so busy it would be so helpful to them and patients, who are capable, if they could self medicate, and with lockable cupboards I don't see the problem. Some staff own time management skills seem to be very lacking, unless there was something I was missing! I don't agree with staff making up my care plan without discussing it with me and putting incorrect information in that care plan. I don't like the fact that although staff did regular observations and asked the questions from the palm computers, my answers were never acted on! Some of the food is very poor. The doctors still see a condition not a whole person and their conditions which is not helpful at all. I was not at all well all night before my discharge, I did not feel at all well on the morning of my discharge, I did not feel safe to go home to be on my own as I live alone and I did tell all members of staff yet I was still discharged home and I am struggling. When things are promised from the doctors and nurse specialists it should happen.

The James Cook University Hospital 2016-10-04 Person 5 5 0

I have had a hip, knee , disk in my neck replacements and other operations and my youngest daughter who is now 26 all done in James Cook hospital I wouldn't want to go anywhere else I've always been treated by first class doctors and nurses and any other staff who works there, and the food is lovely. I would support them 100%

The James Cook University Hospital 2016-10-01 Person 5 5 0

I cannot thank all the staff enough for their patience, Empathy, Dedication, friendlyness, Professionalism and going the extra mile to ensure my experience was comfortable and a success. Nothing was too much trouble. The whole team involved with me from the moment of my first appointment to my discharge understood what was expected of them and they worked tirelessly as a closely knit team to make my stay very comfortable. The busy wards and facilities were extremely clean and the staff remained calm and in control of the situations. Many thanks to one and all. Very Kind Regards George(AKA Bob)Marley

The James Cook University Hospital 2016-09-26 Person 5 5 0

Since I had my accident on Sunday the 18th of September in a serious petrol burn I have been in a lot of pain in my right lower leg. This was added by the fact my daughter gets married this Friday and need to walk her down the aisle. The complete burns unit & medical team on ward 35 have remembered this and made sure my mediacal healing went to plan to allow me the best chance to be able to walk down the aile with her. The dedication, service & medical teatment has been amazing. I had the option of using my gold star package with Axa but even they advised I stayed with my team. Rachel who is my nurse has been amazing and so have all the other nurses, health care works, catering staff, cleaners & doctors who have supported me through what is a very painful injury. I just wanted to thank everyone and for their love and care x

The James Cook University Hospital 2016-09-24 Person 5 5 0

My treatment here has been spot on. From entering the ward in the middle of the night to leaving 2 days later. Thank you for helping to get me well again.

The James Cook University Hospital 2016-09-24 Person 5 5 0

No complaints- friendly staff. Nurses and doctors good.

The James Cook University Hospital 2016-09-24 Person 5 5 0

What lovely, caring staff worked very hard at all times.

The James Cook University Hospital 2016-09-24 Person 4 5 0

Susan Melton has at all times been professional while demonstrating compassion, empathy and kindness.Nothing was too much and the cheery attitude brought light in moments of darkness.

The James Cook University Hospital 2016-09-24 Person 5 5 0

The entire ablation team under the leadership of Dr Thornley was totally dedicated and professional. My preferred thanks and appreciation.

The James Cook University Hospital 2016-09-24 Person 5 5 0

I would recommend this ward and hospital to everybody, the staff on 31-32 are great. They are there for you 24-7 its personnel service, all caring.