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Written by a NHS patient
26th August 2021


All of the staff at the hospital were very kind and helpful and looked after my mother very well. Unfortunately, the details of the hospital appointment were delayed in the post and we had to request details via email. As the postal system is not reliable, maybe appointment details should be sent via email of text as well, to ensure the patient is made aware. Had it not been for the fact that we received a telephone call for the required pre-op covid test, she would have missed her operation! Also the bathroom door in the room my mother was assigned to was very stiff, so she was unable to use the facilities until a nurse came to her aid.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe