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Written by a NHS patient
27th August 2021


The pre op appointment could have been more thorough. It did not include discussion/information about the replacement lens (cataract surgery). The letter sent before the operation itself was in some ways quite vague I.e. suggesting bringing a dressing gown and slippers for a one hour thirty minute cataract operation. I suspect it was a coverall letter for several different procedures. However these issues were minor in comparison to the care I received which was excellent. The staff were friendly and approachable and the whole process was smooth. I only had to wait 6 months from the pre op appointment until the actual operation which in these Covid constrained times I was very impressed with. On the day of the operation everything was explained clearly with back up written information to take home. The premises themselves were spacious and airy which was reassuring.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe