Stoma Services 2023-01-24 Person 4 5 0

After an initial mixup with no referral from Hospital I referred myself. The Fittleworths Customer Care Advisor then didn’t send a referral to their Stoma team which caused a 10 day delay. I contacted Fittleworths again & the next day spoke to their Stoma services and was contacted by Caitrin the following day & she arranged to visit me after the weekend Immediately I felt she was someone who was listening to me & together we would find solutions to my stoma care problems. She was just what I needed after quite a few bad experiences in hospital including no stoma care. She is friendly yet professional, knowledgeable about stoma care and products, encouraging and shows empathy. I needed all these qualities (even though I’d already had 2 stomas for nearly 30 years) to regain my confidence as I’d been quite poorly & the new stoma performs quite differently. She offered me options for different pouches & arranged for samples to be delivered & visited again to check the stoma & that I was confident I had the best pouches to meet my needs. I refused a further visit as I felt I was progressing but she emphasised that she is only a phone call/email away & I should contact her if needed Thank you Caitrin