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Written by a patient
16th April 2017


I cannot thank the staff enough for their care of me after I broke my ankle. I had never been in hospital before as a patient, so it was quite a traumatic experience at first, but I never felt abandoned or panicked. Everyone was caring. Things like using a bedpan; although I quickly gave up my modesty, I never felt that I had lost my dignity. I am grateful to everyone who took such good care of me. Occasionally I felt that people were very busy; I might need two things done, eg to pour a glass of water and to pick up something I had dropped, but after the first thing was done, the person might go to help someone else so I'd wait before asking about the second thing. I found all the staff to be friendly and helpful, and that has continued with my care now that I am out of the hospital.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff