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Written by a NHS patient
6th February 2021


Attended emergency minor injuries at around 5.30pm after calling 111 who booked me in. I was in a lot of pain after a fall and had injuries to my shoulder, knee and ankle. Admittedly I didn’t have to wait long for triage, and saw a doctor within a couple of hours. The doctor seemed tired and barely examined me sending me for x rays on my ankle and shoulder, he stated that when I came back from X ray I would probably see a different doctor. I duly went for my X-ray and there seem to be some dispute over whether my ankle X-ray had been asked for, I pleaded with the X-ray dept please would they do the X-ray as I was in a lot of pain and it was very swollen ( I did notice that when I had previously been with the doctor earlier he had some trouble in entering the data for the X-ray requirement) An X-ray was done on my shoulder and ankle and I returned to the minor injuries block. I waited another hour or so to be seen, but was not seen by a doctor, instead the lady who was doing the triage called me in and told me that nothing was broken, but there was a suspicion that I had damaged my shoulder, I was put in a sling and told someone from orthopaedics would call me in the morning. I received a email next day with some physio exercises and was told there was a small break in one of the bones in my ankle which should heal without further treatment. The injury to my knee was never discussed or looked into.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff