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Written by a patient
21st November 2019

I was called on Tuesday by this department and offered an apt on Thursday 21st Nov @9:45. I arrived over 30 min early to find that no apt had been booked. I am now being offered an apt next year. I am extremely angry!! I am currently signed off work following a kidney transplant that took place in 28th August and gave little money at all. It has cost me over £5 to get here only to be turned away! I have not been seen by this department for years. My last appointment was missed due to other health conditions following transplant. Previous appointments had been cancelled by them.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Care Plan
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Safe Way
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