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Written by a patient
9th October 2020

Communication between hospital and family was very poor. Swan Ward telephone was rarely answered and no feedback post surgery was given to the family on the day of surgery which caused concern. Better support is needed to aid elderly patients who struggle with using a mobile phone as they are especially vulnerable during Covid restrictions. As a former chairman of Hammersmith Hospitals NHS trust, I was impressed by Swan Ward staff who were extremely patient and consistent in their care with vulnerable older patients. The ward was very clean but additional communication between the hospital and patient’s family is a key area for improvement especially when visiting restrictions due to Covid are in place.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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