St Peter's Hospital 2017-11-22 Person 1 5 0

Totally understand that the department was completely busy but no one kept my daughter informed of my care. She highlighted that I was in pain post a fall at my home and they did not examine my arm - am still in pain. Was then taken from A&E to MAU and my daughter was informed that I would be reviewed and discharged once I had my discharge drugs, reviewed by neurology and seen a physio. That was 14:30 in the two hours that I was left there, no one communicated with my daughter on my condition, no one came to see me and it completely stressed me out as I have a clinical phobia about hospitals. At 18:30 I walked, not steady on my feet and in pain but I did not want to be left there especially as no one bothered with me even though we had reassurances from the head of A&E who transferred me to MAU. A complete and utter shambles and not how patients are supposed to be treated under your charter. I have been into St Peter's many times and honestly this time was appalling a complete and utter shambles. As I said I am still in pain and am struggling relying completely on my daughter.