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1 2 3 4 5
17th April 2021


My GP wanted me to go to A&E yesterday to have my leg checked for a potential DVT. My breast care nurse then arranged for me to attend AECU instead, notifying them I would attend. AECU was much better than A&E for a complaint like this, especially as I have been shielding due to an underlying serious health condition. I felt reassured that I was less likely to come into contact with Covid19 in AECU, a smaller unit, which felt calm, clean, relaxed, staff were all lovely yet very busy. Blood tests and an ultrasound of my leg were done - thankfully all clear. I was home within 2 and a half hours, brilliant service! Nurses / health care assistants and the doctor were all professional, kind and took time to listen to me.


Perhaps better signage to the unit? I thought it was at the entrance to the Duchess of Kent wing, but it was at the other side of the hospital. Other than that, I was completely satisfied with my experience.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5