Guildford Road, Chertsey, Surrey, England, KT16 0PZ
I was here with my mother who had a fall at her residential home. She has severe dementia and had no idea why she was here. There was a lot of waiting with no staff contact even though it was quiet. I asked for a pillow as my mother was sleeping but was simply told there were none.
Personal contact. Timing could be improved. Very professional staff.
All staff very welcoming and friendly. Seen quickly. (But early in the day - may not have been so good later!)
Triage in 10 minutes of arriving. Saw doctor within 15 minutes of arriving.
A system of call for help.