Guildford Road, Chertsey, Surrey, England, KT16 0PZ
I was treated promptly with politeness, dignity and empathy. I hope this is the correct clinic to be reporting on. I Deirdre Tatro attended the T.I.A stroke service on Monday 11th of November at 0815. MHS number 6243111318.
Such excellent care and support I received yesterday before and post operation.. Clear explanations regarding the procedure and after care etc .. the heron ward was excellent, sympathetic and shown great care to detail and treatment. My third treatment at St. Peter’s and Ashford and thank you .l Regards Kenn
i was did not receive a letter advising me of my appointment. The first i heard of the appointment was a text 2 days before the appointment. I was unable to attend due to such short notice and have been told i am being recalled as I "missed " the appointment. The problem has been ongoing since 2012 and despite repeated requests to have it investigated because it is not a obvious problem no one wants to help me.
I received very good care and was informed all the way through. I was given reassurance about what was going on and made to feel at ease. The Doctor was very helpful. Also the hospital was very clean and all the staff from receptionist to the nurses were extremely helpful.
Absolutely appalling and inconsiderate care from the two Accident and Emergency receptionists. Obstructive , rude and they delayed my urgent and essential medical care . My worst experience in hospital in the last forty years. Not only was the blonde receptionist rude, unhelpful and obstructive and full of attitude she was also preventing other staff members from helping . Instead whilst patients were urgently waiting and paramedics were waiting to check in she was giggling and chatting at the noticeboard with a man for over ten minutes. Disgraceful staff . I would rather drive an hour to another A and E than to have to deal with your two unhelpful and rude A and E receptionists again.
The care I had for my procedure was fantastic. I am an extremely anxious patient and the time and care that was taken to help me was excellent. Dr maeve breen and nurse Jo Barnet were so kind and patient. They deserve special thanks.
Short link to review St Peter's Hospital: http://iwgc.net/eb43v