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St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 68,975 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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1 2 3 4 5
Review of Critical Care Unit - St Peters,
27th April 2023


I cannot fault the care I received. The nurses and all those looking after me were clearly motivated and dedicated. They were cheerful, helpful, friendly, and, considering what I had just been through and the emotions arising from my condition and the necessary changes to my body and lifestyle, just the friends I needed.


There was a mix up regarding the ward to which I should be transferred from the Critical Care Unit. I don't think this was through any fault of your team, who in fact dealt with the difficulty showing how concerned they were to make sure I would be taken care of after the transfer.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Diabetes/Endocrinology and Thyroid Clinic - St Peter's,
1st February 2023


All the team members are very friendly and helpful and supportive. Always help me in gestational diabetes pregnancy journey and maintain without medicine only with diet control ... Really thank you for Ur hard work and support ... including reception lady is so kind give me flexible timing and all are very good guided me with good knowledge about diabetic and how to avoid in future ....I really thanks for each one of staff members ....


Great and thanks for your great hard work and support

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Neurology - St Peter's ,
16th November 2022


My first time getting medicate for epilepsy. Had to chase results at doctors what for ages to get the medication for the seizures. Not spoke to the consultant about my condition. Can’t see him in the clinic until July 2023. I feel this is very bad and worrying for myself. You basically said his medication take it. Not giving me and information about my condition. And reassured me that everything will be ok. It’s quite worrying really. Has you would not say to a patient you got cancer there is your chemotherapy session. and not speak to them about there condition , I think been told I have epilepsy is quite worrying. And not been giving any information about it until half way through next year is worrying. And bad


Make follow up appointments after been diagnosed within 6 weeks. To talk about the condition. Not over half year later

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of General Surgery,
10th September 2022


I was referred to ESAC following a missed miscarriage for surgical management. I was (and am) raw with grief - tears running down my face, it's not hidden. Only 1 person (one of the care team in theatre, Viran?) showed any compassion and held my arm. Everyone else treated me with business-like efficiency. All it would have taken is a kind smile, "I'm so sorry", a gentle touch to help me feel human. My surgery was delayed (I understand) but no one talked to me. And the doctor didn't even bother to see me to say how it went after surgery. I had to read the medic discharge notes to find out. Afterwards I had to recover on a mixed ward, I know space is limited but I was bleeding and the curtains weren't even pulled close - there was no privacy.


Show some compassion for women going through miscarriage, we're heartbroken over the loss of our baby. Consider whether they can recover in a "women only" space. See people after surgery.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Neurology - St Peter's ,
18th May 2022


I was treated by Dr Vijay Nar. This feedback is in respect to the care I received from him specifically. I am extremely grateful to Dr Nar for taking my health problems seriously. He was meticulous, thorough and detail oriented which is what I needed. He didn't rush me at all. I was able to explain everything and ask as many questions as I wanted. Unfortunately many of the doctors I have interacted with in the past 12 months have been dismissive of my health problems despite them having destroyed my life. Dr Nar was the first doctor who genuinely cared for my health. He looked at the problems holistically and set out a clear plan. There has been a marked improvement in my condition since I saw him. The medication he prescribed coupled with the knowledge that I am in good hands has helped to ease my anxiety. It will take some months to get better but I am cautiously optimistic that it will happen eventually. Thank you Dr Nar.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Urgent Treatment Centre - Children,
27th April 2022


He was made to wait to be triaged when he had already waited and been triaged at a previous hospital.


We had already been triaged at a previous hospital but then was made to wait to be triaged again.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Paediatric A&E - St Peter's,
13th January 2022


We were asked to attend A&E as my daughter's haemoglobin was 50. This is low enough for a transfusion, however with the processes via A&E we avoided this and she is being treated as an outpatient. We were reviewed by 3 senior paediatric professionals, who were clearly very busy. My daughter had repeat bloods. And ECG, and ultrasound and an outpatient appointment given to us within 3 weeks. Lovely staff, clean tidy unit and my daughter was kept informed and calm throughout. Well done to all NHS staff who continue great work.


We were in the hospital for 9 hours, and our wait was mainly for the appropriate person to give us the clear to go home. However this was probably unavoidable.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Maxillofacial - St Peter's,
7th December 2021


My 13 year old son had two teeth extracted today and we could not fault the service. The whole team were superb from start to finish, they made us both feel at ease and were entirely professional and I knew my son was in very safe hands


Absolutely nothing!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of CT Scannning - St Peter's,
6th November 2021


The service was efficient and professional Each action was explained and any effects described


My appointment was on Saturday morning and there seemed to be no staff or volunteers available to assist with finding the department and knowing whether I needed to register etc. This is a very small criticism as i did eventually find some signage.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Musculoskeletal - St Peter's,
1st November 2021


Injured my knee running on 23 Oct and was contacted by the MSK team 3 days later to offer me a follow up at Mr Trikha’s ‘hot knee clinic’. Very impressed with the proactive approach that meant I didn’t have to go to my GP and wait weeks to see a consultant. Saw Mr Trikha this morning. Clinic running to time. A short but perfectly satisfactory appt. was told surgery was unnecessary and I would be referred for physio. Very impressed with the whole experience from start to finish. Mr Trikha mentioned he had 88 people to see in clinic this morning! I still felt he had time for me. Thank you


Nothing. I was very impressed. As an aside, we parked in the main car park and a very helpful volunteer at the main entrance told us to park near A&E. maybe the appointment letter should give this information?

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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