Guildford Road, Chertsey, Surrey, England, KT16 0PZ
I was treated with genuine kindness and respect by all staff. The process was efficient and smooth from admission to discharge. I would like to express my deep gratitude to all staff for the gold standard level of care I have received over my 3 days as an in-patient.
Staff were very kind, considerate and professional. How they treated my pain relief which was severe at times allowed me to catch up on sleep and rest. Staff were stretched at times, but under severe pressure by patients. Very thankful to all who helps me and my family.
The care that I received was the best care I have ever had from ICU to HCU and falcon ward the staff were kind helpful and help me through a very tough time for me. I did have concerns over the limited staff on shift, only one nurse and two HCA. That was very scary on night shift.
There were a few staff who took time to explain things and take that extra care with things and making sure I was very comfortable. Most were polite and friendly. Some agency staff were clueless or lazy. Q7 – unfortunately not all. Thanks a million to Glory, Karen (night nurse) Marissa Jini and Fern (stoma nurse).
The staff on falcon ward were a bit hit and miss. The day staff were nicer than the night staff. I felt very rushed when it came to being discharged.
Short link to review St Peter's Hospital: http://iwgc.net/eb43v