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St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 68,533 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 7 of 146
 
1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

The service we have received from the neonatal care team has been fantastic. I had issues with how I was treated on JB ward which lowered my scores slightly.

Recommend
Rating not given.
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Location
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1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

Amazing care. Staff were very caring to us and our baby.

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Location
1 2 3 4 5
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1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

The team was amazing with our baby girl Annie from start to finish

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Location
1 2 3 4 5
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1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

NICU was very good, but after moving down to transitional I’ve had so much stress. Not enough support or understanding there

Recommend
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
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1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

In room 3 on the NICU, the right side of the room is really cold. My son, who was in an open cot was moved to that side to accommodate a baby brought in in an incubator. I wasn’t really happy with the move especially because I know how cold it gets there and to me it didn’t make sense to move a baby in an open into the cold rather than a baby who is protected and kept warm in an incubator. Because of this, my son’s temperature had dropped significantly and had to then be placed back into a hot cot. I think this issue needs to be reviewed and sorted out ASAP. Otherwise, I absolutely love everyone in the NICU team. I always knew that my son was in the best place and the best care. I really appreciate the level of care and all the hard work and dedication from everyone that looked after my son. I can’t thank you all enough

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Location
1 2 3 4 5
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1 2 3 4 5
Review of NICU - St Peter's,
8th May 2020

Due to having a baby to be the happiest time of my life unfortunately it has not with the lack of communication with amongst staff about the care for my baby. I was continuously judged on my baby’s feeding and felt pressure into breast feeding. Sadly as well my medication was not given to me till three days time which was required for me to have as soon I had surgery as I have lost some amount of blood during my surgery. Staff didn’t answer the buzzer when pressed and sadly found them chatting amongst each other which was really unprofessional as my baby’s health could of been at risk. I am scarred till I remember my time here and it’s really sad because a majority of your other staff are wonderful to us patients to. Please let this review be a reminder that it’s not about what covers in a medical diary it’s how each baby is different. No baby and I mean no baby should be force to finish a bottle in 30 mins especially when they are premature that is very wrong in my eyes. I am sad to say I am glad I am discharged from the wards but however I am grately appreciative that I can still come in for checks. It was a hard decision to make for myself and my baby but I needed to think of my child’s welfare and my mentality state when knowing she can come home instead of self discharging.

Recommend
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
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1 2 3 4 5
Review of NICU - St Peter's,
4th May 2020

The service I received is unexplainable, I never knew this place ever existed and the staffs are very patient and friendly. Always understood the situation without saying a word. I am totally happy with the great service I received.

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Location
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - St Peter's, written by a patient
1st May 2020

Superb consolation best physio ever.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Physiotherapy - St Peter's, written by a family member
28th April 2020

After a false start it was very good.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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1 2 3 4 5
Review of Neurology - St Peter's , written by a patient
27th April 2020

The appointment was made over the telephone due to the Coronavirus situation I was not given a care plan nor did I see the condition of the appointment area as I was not able to attend the hospital due to the restrictions in place I was very happy with the telephone appointment and everything was discussed that I wanted discussed.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
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