Reviews
Reviews
The staff were as always pleasant and eager to help.
The only one point I'd make was that I only found out I had tested positive for Corona (which I must have caught while being treated) when Track and Trace contacted me the week following my discharge.
We were unfortunate enough to have to visit the urgent treatment centre on a friday evening not ideal, however we were then lucky enough to be dealt with by Dr Sameer Khan the senior registrar who was excellent and very efficient and made the whole experience a lot more bearable. Cannot thank Dr Khan and all the staff enough.
My GP wanted me to go to A&E yesterday to have my leg checked for a potential DVT. My breast care nurse then arranged for me to attend AECU instead, notifying them I would attend. AECU was much better than A&E for a complaint like this, especially as I have been shielding due to an underlying serious health condition.
I felt reassured that I was less likely to come into contact with Covid19 in AECU, a smaller unit, which felt calm, clean, relaxed, staff were all lovely yet very busy.
Blood tests and an ultrasound of my leg were done - thankfully all clear. I was home within 2 and a half hours, brilliant service!
Nurses / health care assistants and the doctor were all professional, kind and took time to listen to me.
Time (always an issue) taken was TOTALLY UNDERSTANDABLE - 100%.
This dept. is just 1 cog in the huge NHS machine yet managed to call together all the 5 or 6 or more tests I needed.
How do they do it? Cheerful kind and informative. Magic beings.
The nursing staff were very help and patient at all times. The ward sempt well organised and clean. Staff were always willing to help even at their buisiest times.
Nov 2019 I arrived in A&E sent from Woking Community Hospital as they had no doctors. I was generally confused and not feeling well. My daughter took me. Sat around for a while. Then dr admitted me. My daughter was not told why but later in a telephone call was told I had sepcis. Inpatient for a week+ very well cared for. Several follow-up scans.
Dec 2020 GP sent me after noticing a problem with a heart monitor. Prompt diagnosis in A&E and follow -up 24 hour test. Now due for heart monitor. Considering the backlog of patients generally I am very grateful for my speedy treatment. Thank you Dr Peter Wilkinson
Hi,
I have been suffering from Carpnal tunnel issue more than a year now and there is tingling , numbness and burning in my hands almost everyday. I also have chronic lower back pain more than 5 years now. Unfortunatley, I have been let down and still dont know what will happen next. Simple blood test report I got after 3 months and I chansed them 3 times for simple report.
Almost every night i wake up due to my hands and have many sleepless nights. Not happy.
Abd
I was referred to this department from Gynae. outpatients, and have received all the information I needed to know at each stage of my treatment so far.
Had a CT colonography at St Peter’s. The staff were incredible kind and professional. They carried out, what is an undignified procedure for the patient, very respectfully and were proficient at all aspects of the preparation.
It all happened on time. The staff I saw , Emma and Arturo, constantly checked on my well-being and brought me coffee and a biscuit at the end.
I attended A&E as a walk-in patient with chest pains, so was very concerned and nervous. I was seen quickly, even though ambulances were arriving every few minutes. Everyone I met was kind, friendly, reassuring and at every stage of my assessment they explained what was going to happen. I was particularly impressed that the clinicians told me how long my rest results would take to be returned, which took a lot of the stress out of waiting.
Covid-19 precautions were very much in evidence and the waiting area was heavily segregated with little booths for each patient.
This was not what I had come to think of as a typical A&E experience; and I would reassure anyone who is nervous of attending the emergency department in these difficult times not to be concerned.