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St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 69,216 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of A&E St Peters,
30th January 2021


Came to A&E with letter from private doctor with own XRay to see nominated doctor who had been phoned before our arrival. Entered A&E approx 4pm. My wife had a broken humerus in her left arm. No one saw her. She fainted. Was put in bed lying down which is the worst position with a broken arm. She was not given even a cup of tea. She phoned me and I returned at about 7pm to lodge a complaint. My family phoned perhaps about 8 -14 times and got no information - cut off phone, left hanging with no response or information even when someone answered the phone. She was given a blood test and another XRay. Doctor saw her after midnight which is 8 hours after her admittance. When she was sitting in the front room awaiting my arrival she asked for some water and was told there was no water available. She had to ask a stranger to hand her the bag which was on the back of the wheel chair so that she could have some of the tea which my family had taken to her. She was discharged with absolutely no information as to what she should do or not do but was given painkillers and antibiotics for five days. I brought her home at 2.15am. The next day I took her to a private Orthopaedic surgeon who immediately put her arm in a cast and changed her medication. I have no faith in the NHS. We have cancelled the bequests of substantial amounts which we had made in our wills in favour of St Peters Hospital as we had previously been great supporters of the hospital. No more.


EVERYTHING. Exhibit kindness. Explain matters. Give information. See patients within the maximum of 4 hours or if not possible EXPLAIN.

2021-02-05 14:44:16
Response from St Peter's Hospital

This is upsetting to read. Please can you contact one of the matrons in the Emergency Department, so we can identify your wife and find out what happened. Alternatively through the PALS department.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult,
29th January 2021


I was greeted by a very polite HCA who was screening at door. The receptionist was also kind & friendly whilst checking me in. The triage nurse was very polite, thorough & reassuring. I was seen by Dr Alan Junally, who was exceptionally kind, caring, reassuring and compassionate.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th January 2021


I was an overnight acute patient suffering from unexplained chest pain. It was my first experience ever as a hospital patient so I was filled with a little bit of apprehension. I found the staff to be very friendly and courteous despite the covid-19 stresses the hospital was under. In terms of investigations, I was very satisfied how this run its course.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
25th January 2021


When I came into A&E I had COVID symptoms and I was bright in my ambulance. I have a rapid test done which came back positive and I got told by the dr that me and my family have to isolate. I have no proof that I am COVID positive! And my work wants me back because there is no proof. This is Unacceptable as the infectious rate is rising.


Give tests results and proof of COVID.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th January 2021


I had a complex elbow fracture after being hit by a car! There was a dislocation in the joint and everyone I have seen told me it is a complex fracture and the results will be bad :( I was referred to Mr Imam as I was told he is the expert in managing these injuries and he was indeed. He spent time in his NHS clinic telling me about my injuries and he reassured me. He even showed me pictures and showed detailed illustrations of what is needed. He was obviously the expert and demonstrated a lot of knowledge. I even asked if I can have it done privately with him and he told me no need as this can be done quickly in the NHS as it is an emergency!! I had the surgery before things went wrong and to my surprise, I am significantly better and seriously I can not praise him enough as well as the amazing NHS team working with him in Ashford and St Peter's!! Thanks a lot NHS and Thanks to Mr Imam and all staff! True NHS Heros! Can't praise you all enough.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Diabetes/Endocrinology and Thyroid Clinic - St Peter's, written by a carer
12th January 2021


My son and I were treated with enormous compassion and respect. The team listened carefully to my son and explained all their recommendations really clearly. We are so lucky to have you looking after us. Thank you so much.


Nothing at all, you are wonderful and perfect. Thank you for everything you do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Written by a carer
11th January 2021


I arrived with my sons for a appointment for my son with the GP at 12:20. First time I have been to this hospital. When I entered A&E the nurse stood at the door was extremely uninterested she asked me to sanitise my hands but not my children, i got my children to....in fact the staff I came across on entry including the reception staff seemed cold and uninterested and there was just a dirty feel and look to the waiting room.....I waited about an hour to see the GP he was brilliant and very thorough and gave my son a diagnosis along with some tablets to take.....

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


I arrived at about 9pm last night, sunday, and was seen about 1030pm which was very good considering it was a weekend. The nurse was excellent and seen to my wound and explained everything clearly.


I thought there would have been hand sanitizer at the entrance either before or after entry. At no time was I asked to sanitise my hands. There was sanitizer after you entered the waiting room but there was a notice underneath that said it was best to wash your hands with soap and water. No one asked me to do this or use the gel.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


It took about two hours for final diagnostic, and considering the pandemic, it was quite good. Both nurse and doctor treated me very well. The doctor evaluated I did not need any further exams, which was also reassuring.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


The initial triage nurse in utc was cold an unsympathetic, assuming I had turned up in a&e for a simple 'migraine' and sniffle when I was in agonising pain. He streamed me into the 'unimportant and can wait queue. Eventually after had to ask in the waiting room to be seen ASAP as I felt like collapsing. Once seen by the gp, he was fantastic, could tell there was something wrong and arranged a ct scan, sending me to a&e. I was looked after well by all staff there, nurses, doctors, porters, radiology department. I received plenty of morphine and had my diagnosis which required transfer to another hospital.


Better streaming and health care staff need to stop assuming that head pain is just a simple 'headache' I don't feel I was listened to at all There was blood smeared up the wall in the pitstop. I understand staff are busy but it's not really what I wanted to see

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

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