Guildford Road, Chertsey, Surrey, England, KT16 0PZ
Staff all efficient and pleasant appointment spot on time. Needed echogram and this was arranged there and then, no waiting for letters. A echogram had been arranged for 4th October- I did not receive letter with this appointment and consequently missed it.
Please mention on your appointment letters that the unit is near A&E. it would save a lot of time and pain searching for the unit. Also, both lifts were out of order.
Very helpful and kind. Gave helpful advice and arranged the necessary further treatment. I felt she really understood my problem and advised accordingly.
I was told to be in AECU for 8 o&c am I arrive at 7.20 am to be told it does not start until 9 o&c am as I had asked i it could be later the Dr said no it must be 8 I am annoyed. I was 2 1/2 hrs at ashford and 4 1/2 hrs at st Peters yesterday now 3 hrs again. System needs attention.
All nurse staff were very professional patient and friendly, and maintained this throughout a very busy shift. Too few staff to meet the demands at. So many patients.
There does not need to be improvement. All staff are wonderful, and doctors, consultants. I feel very privileged to be one of your patients. Thank you all Keith Hall 06/10/19
Short link to review St Peter's Hospital: http://iwgc.net/eb43v