st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 68,533 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of NICU - St Peter's,
3rd August 2020

Not a lot of help with baby

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Respect
1 2 3 4 5
Child Respect
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Involvement
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Information
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Kindness
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Location
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Review of NICU - St Peter's,
3rd August 2020

Very nice and helpful staff

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Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
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Information
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Kindness
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1 2 3 4 5
Review of NICU - St Peter's,
1st August 2020

We struggled to understand what would be happening due to the Coronavirus restrictions. Often advice we were given was contradicted by the next shift, and in particular we struggled with the fact that there was little communication between Joan Booker and NICU when Mum was downstairs and baby upstairs. For example, we did not know that Joan Booker wanted to discharge mum until they asked us whether we were ready to leave, when NICU wanted us near to help establish breast feeding. All the NICU staff were exemplary; kind, polite and and we know that all issues were all caused by the exceptional circumstances. Finally being able to room in was a godsend and the facilities were excellent.

Recommend
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
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Information
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Staff
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Suitable Location
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1 2 3 4 5
Review of NICU - St Peter's,
1st August 2020

The NICU staff have for the most part been entirely wonderful. A couple of times they have been super busy and stretched and we haven’t been able to get hold of bottles etc, or haven’t managed to come and do obs on time etc but nothing major, and they have almost all been fabulous, wonderful with the babies and ever so supportive of me. Thank you!

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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Kindness
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1 2 3 4 5
Review of NICU - St Peter's,
31st July 2020

Baby and I received excellent care whilst in NICU and TC. Staff were very caring and accommodating despite the coronavirus restrictions.

Recommend
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Review of NICU - St Peter's,
31st July 2020

Great'¡

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Kindness
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Location
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Review of NICU - St Peter's,
30th July 2020

The staff (doctors, nurse and midwives) were really supportive and always there for us. By far, the best hospital experience we ever had. Staff was always there to support us and answer any questions we have again and again with a smile. We are really impressed the way our baby and even us as parents were supported in this difficult time. Please carry on doing what you are doing. Thank you NHS (again all staff)

Recommend
1 2 3 4 5
Respect
1 2 3 4 5
Child Respect
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Involvement
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Kindness
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Location
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Review of Orthopaedic Support Discharge Team - St Peter's, written by a family member
23rd July 2020

The members of the team who visited us were all lovely. Very friendly, helpful and professional. The thing we didn't like was that we never knew when they were coming. We would get a call 30-45 minutes before they wanted to visit. I can see that it suits them and probably makes them more efficient as a team but it isn't very customer / patient focused. The other thing I would query is how beneficial it is having so many different people visit. Some of the visits were definitely longer because we were going over things that had already been discussed with someone else.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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Care Plan
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Safe Way
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Review of Julie Andrews Unit - St Peter's, written by a patient
19th July 2020

Staff lovely, friendly, contacted me at home & were wonderful.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Cleanliness
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Review of NICU - St Peter's,
17th July 2020

There will never be enough words to express our gratitude for the care given not only to our son but also to us as a family. In addition to the exceptional skills, knowledge and professionalism of all the doctors and nurses, we will never forget the kindness, support and patience that helped us through this difficult time. Thank you!

Recommend
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Respect
1 2 3 4 5
Child Respect
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Involvement
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Information
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Kindness
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Location
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Resources

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