st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 69,245 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 7 of 26
 
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
6th January 2021


Guy on entrance was direct on asking to stand back, but was not threatening, just direct like an order. GP was a little difficult to understand due to language and some of the medical words but got the gist.


A written reminder of the medication to take would be helpful.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a family member
6th January 2021


The whole process from booking in until discharge took around 6 hours which was a long time to keep my 94 year old mother, who suffers from dementia, amused! However given the current health climate and the strain on the NHS this was totally understandable. Also, there were 8 individual processes associated with our visit - booking in, nurse triage, doctor’s assessment, CT scan, blood tests, fluids via cannula, doctor’s assessment with test and scan results, discharge - so all in all a really good visit with a really detailed health assessment with very considerate and kind care from everyone we encountered. A big thank you to them all!


Maybe some indication of waiting times to expect while waiting for blood test, scan etc

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Paediatric Outpatient - St Peter's,
6th January 2021


Our experience of bringing my child into A&E was brilliant, we were seen really quickly & both the doctor & nurse were brilliant with both my child & me.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
6th January 2021


I was sent back to hospital by REED because of my Covid Pneumonia breathing difficulty. The medical team were spot on as ever.


Nothing, I was offered a bed to lay down but I could breathe better in a chair

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
6th January 2021


I was taken in to the UTC due to getting bleach in my eyes I was treated within ten minutes of being booked in and received the best care and sent home with antibiotics for my eyes. I am very thankful to the nurse for her urgent treatment during this busy pandemic, Thankyou


Changed gloves more often

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Children, written by a family member
6th January 2021


Excellent service. Arrived and seen very quickly. All the staff were lovely and really helpful. Couldn’t fault anything


Nothing to fault

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
5th January 2021


Cut finger on New Year’s Day, on blood thinners so kept bleeding. Met at door for COVID-19 check, signed in with nurse who was very helpful. Waited for attention, the doctor I had was so pleasant and put me at ease. He was very thorough and told me what to do and look after my injury. In and out in under an hour. Great service and brilliant people. Many thanks.


Could not fault my visit, everyone helpful and nice.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
5th January 2021


I did not expect to be referred to St Peter’s, however on arrival I was assessed very quickly and the passed through to the right department where I as immediately met and allocated a seat. It was lunchtime and I was offered a hot meal, I accepted a sandwich and a coffee. I was given a scan which was clear and the interviewed by a doctor where my injury was discussed and then discharged. I have no complaints and must thank NHS and St Peter’s for their excellent service.


The only complaint I have is the very short acute angled speed humps. I have discovered that unless one stops and drive very very slowly over the hump the car bottoms on the hump. The misleading thing is that the speed limit is 20 MPH, with these humps the speed limit should be much lower.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
5th January 2021


Overall outstanding care


Happy with all that was done for me

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
5th January 2021


I went in with a hurt arm suspected broken. I was sent away in minutes without an x ray and told it was just bruised. I went to a private clinic 10 days later for an x ray and my arm was broken.


X rated my arm

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

Short link to review St Peter's Hospital: http://iwgc.net/eb43v