Reviews
Reviews
After being phoned to see if I could arrive early (10 mins) I had to wait over an hour before any discussions started.
I had excellent care and everything was explained fully.
Although nervous/ anxious I elected to go without sedation.
The procedure was a breeze! The staff were great!
The reception staff were fantastic- always friendly, polite and trying to help, even when they were being shorted at- very impressive they made me proud to be part of the NHS (for all its faults!)
Bad: I have waited nearly 4 hours to be told I need to go to royal surrey for ENT.
(Many thanks)
Care and attention undertake with love and consideration.
Everyone was so kind but I found it very painful.
Would not like to have it again.
The #clinic ran on time, which was good.
The interaction with the orthopedics surgeons was excellent, thank you.
The HCAs supporting the clinic were pro-active need their initiative and helped avoid unnecessary delays.
There was an unfortunate delay between #clinic and surgery of 10 days which breaches national guidelines.
Reception staff were very helpful.
Sadly the nursing experience was poor.
Mr Elliott fabulous and great service all round and on time.
The service and waiting time is appalling.
I would not recommend as you do not need anymore patients as you cannot cope with the number you have now.
The care is excellent. There is little need no need of improvement.
I came into the UTC at 10.15 on Monday and left at 6 pm on Tuesday. A decision to admit was made but apart from an ultrasound and 2 blood tests no other procedure took place. I was nil by month 4 pm today when I was told to MRCP would not take place today. So I will need to come back as an out patient and wait again.
It was non-judgmental at a time when we were feeling guilty and sore.