st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 69,245 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 5 of 26
 
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


It took about two hours for final diagnostic, and considering the pandemic, it was quite good. Both nurse and doctor treated me very well. The doctor evaluated I did not need any further exams, which was also reassuring.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


The initial triage nurse in utc was cold an unsympathetic, assuming I had turned up in a&e for a simple 'migraine' and sniffle when I was in agonising pain. He streamed me into the 'unimportant and can wait queue. Eventually after had to ask in the waiting room to be seen ASAP as I felt like collapsing. Once seen by the gp, he was fantastic, could tell there was something wrong and arranged a ct scan, sending me to a&e. I was looked after well by all staff there, nurses, doctors, porters, radiology department. I received plenty of morphine and had my diagnosis which required transfer to another hospital.


Better streaming and health care staff need to stop assuming that head pain is just a simple 'headache' I don't feel I was listened to at all There was blood smeared up the wall in the pitstop. I understand staff are busy but it's not really what I wanted to see

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


Treated very quickly and professionally from booking in to assessment to discharge


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


Lovely staff on reception who could see I was upset and in pain. The Doctor was polite and quick and the lady waiting on the door helped find times for me to get home using taxi


No

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Paediatric Outpatient - St Peter's,
9th January 2021


Care was fantastic, staff all cheerful, respectful, caring and informative. We had to wait approx 2.5 hours between X-ray and seeing paramedic but it was busy and to be expected.


Everything was dealt with very well, particularly under very difficult current circumstances.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
9th January 2021


Exceptional service from receiving the call back from 111. Upon arrival to UTC dealt with swiftly including xrays taken. Amazing staff despite the current increase with Covid.


Nothing.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
9th January 2021


Good treatment - staff was good but slightly brusque - understandable given COVID.


A temporary waiting room for family members. A tent with heating lamps would do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
8th January 2021


Very professional was seen very quickly,took my temperature and asked about COVID-19 was given clean mask to wear.


Everything was good couldn’t of been any better

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
8th January 2021


Had to go to at peters as I was getting palpitations and constantly shaking I’m COVID-19 positive and very scared the nurses wher Brilliant with me they check my sats they wer all ok and the doctor checked my breathing and told me to go home rest and take paracetamol and only worry if I am finding it hard to breath I’m still scared and that but thank you to all the staff


To be honest they are doing all they can at this such hard time

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
8th January 2021


All the staff are freakin’ amazing and should all be given pay rises. Amazing service and standards which considering current circumstances is incredible. Thank you personally to Gabriella and Julian for their assistance. Incredible. THANK YOU


Zero. Start to finish was amazing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

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