st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 69,211 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 3 of 75
 
1 2 3 4 5
Review of Diabetes/Endocrinology and Thyroid Clinic - St Peter's, written by a carer
12th January 2021


My son and I were treated with enormous compassion and respect. The team listened carefully to my son and explained all their recommendations really clearly. We are so lucky to have you looking after us. Thank you so much.


Nothing at all, you are wonderful and perfect. Thank you for everything you do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Written by a carer
11th January 2021


I arrived with my sons for a appointment for my son with the GP at 12:20. First time I have been to this hospital. When I entered A&E the nurse stood at the door was extremely uninterested she asked me to sanitise my hands but not my children, i got my children to....in fact the staff I came across on entry including the reception staff seemed cold and uninterested and there was just a dirty feel and look to the waiting room.....I waited about an hour to see the GP he was brilliant and very thorough and gave my son a diagnosis along with some tablets to take.....

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


I arrived at about 9pm last night, sunday, and was seen about 1030pm which was very good considering it was a weekend. The nurse was excellent and seen to my wound and explained everything clearly.


I thought there would have been hand sanitizer at the entrance either before or after entry. At no time was I asked to sanitise my hands. There was sanitizer after you entered the waiting room but there was a notice underneath that said it was best to wash your hands with soap and water. No one asked me to do this or use the gel.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


It took about two hours for final diagnostic, and considering the pandemic, it was quite good. Both nurse and doctor treated me very well. The doctor evaluated I did not need any further exams, which was also reassuring.


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
11th January 2021


The initial triage nurse in utc was cold an unsympathetic, assuming I had turned up in a&e for a simple 'migraine' and sniffle when I was in agonising pain. He streamed me into the 'unimportant and can wait queue. Eventually after had to ask in the waiting room to be seen ASAP as I felt like collapsing. Once seen by the gp, he was fantastic, could tell there was something wrong and arranged a ct scan, sending me to a&e. I was looked after well by all staff there, nurses, doctors, porters, radiology department. I received plenty of morphine and had my diagnosis which required transfer to another hospital.


Better streaming and health care staff need to stop assuming that head pain is just a simple 'headache' I don't feel I was listened to at all There was blood smeared up the wall in the pitstop. I understand staff are busy but it's not really what I wanted to see

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


Treated very quickly and professionally from booking in to assessment to discharge


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
11th January 2021


Lovely staff on reception who could see I was upset and in pain. The Doctor was polite and quick and the lady waiting on the door helped find times for me to get home using taxi


No

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Paediatric Outpatient - St Peter's,
9th January 2021


Care was fantastic, staff all cheerful, respectful, caring and informative. We had to wait approx 2.5 hours between X-ray and seeing paramedic but it was busy and to be expected.


Everything was dealt with very well, particularly under very difficult current circumstances.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult, written by a patient
9th January 2021


Exceptional service from receiving the call back from 111. Upon arrival to UTC dealt with swiftly including xrays taken. Amazing staff despite the current increase with Covid.


Nothing.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
9th January 2021


Good treatment - staff was good but slightly brusque - understandable given COVID.


A temporary waiting room for family members. A tent with heating lamps would do.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

Short link to review St Peter's Hospital: http://iwgc.net/eb43v