st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
69,287 reviews

Reviews

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Dignity/Respect
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Reviews

 
Page 22 of 6217
 
Review of A&E St Peters written by a patient
17th December 2020


The doctor i saw put me at my ease and gave me no sense that I was wasting anyone's time. He is very thorough in eliminating all possible causes for my pain

Suggested improvements
Nothing comes to mind

Experience
Dignity/Respect
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Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
17th December 2020


I can’t fault the staff there as they are only working with what they had. However I called 111 with breathing difficulties and was booked for an appointment at 12.30pm. I sat there for 1.5 hrs before having to go to the nurse and say I have to leave soon as I have to collect my daughter from school. She told me I was some way down on the list but she did contact the doctor and I got bumped up the list so I was home just in time. My issue is that I was told not to go to a&e as that would mean you had no strict time however I think it is unacceptable to be given appointment and have to wait over an hour to be seen. What made matters worse not just for me but for the 5 people who had been there even longer than me was people arriving after and being seen before us. I appreciate people have different needs but i think if it’s an appointment service it should follow those rules. If it’s an emergency then the A&E is straight across the road! There was also no information given to patients,, maybe being able to see the list displayed or if a staff member came in to brief on waiting times then it would have helped.

Suggested improvements
Communication with patience about wait times. Also if people have an appointment then they should be seen within an hour of that and no queue jumping! If you can’t offer this don’t offer appointments and send people to A&E!

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Written by a patient
17th December 2020


Covid patients were mixing and using the same toilet as a&e patients in the waiting room. I waited 3 hours and still didn't get seen even though 111 said it was an emergency and that I needed to be seen within the hour

Recommend
Dignity/Respect
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Review of Urgent Treatment Centre - Adult written by a patient
17th December 2020


Excellent standards maintained by all staff Felt safe in this current situation

Suggested improvements
Nothing I think you’re doing an excellent job under the circumstances

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Review of Urgent Treatment Centre - Children written by a family member
17th December 2020


Long waiting time in paediatrics

Suggested improvements
Not such long wait times between x-ray and discharge

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Review of Urgent Treatment Centre - Adult written by a patient
17th December 2020


The care I received was good and was given in a calm and friendly manner.

Suggested improvements
Nothing

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Review of A&E St Peters written by a patient
17th December 2020


Great and easy experience

Suggested improvements
Just the jon

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Review of Urgent Treatment Centre - Adult written by a family member
15th December 2020


The health assistant, nurse and doctor were all very kind and informative

Suggested improvements
I appreciate COVID is placing a huge strain on the nhs, but waiting outside for nearly an hour with a poorly baby wasn’t ideal. I was thankful it wasn’t raining, I wondered what alternative could be used for future patients waiting to be seen. Perhaps some kind of gazebo?

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Review of Urgent Treatment Centre - Adult written by a patient
15th December 2020


the waiting was restricted to waiting outside, there were parents with small children and people in wheelchairs. I am immunocompromised so this was not a good or safe option the triage nurse wore the same gloves to use the computer, open the door, check someone elses temperature then exam my hand. I was given a place in yellow treatment are which was next to the sluice i waited 4 hrs to be seen. The team were short staffed and stayed on for extra hours to see patients. no evidence of cleaning at all whilst I was there. bo indication of wait times

Suggested improvements
appropriate facilities. look after your patients and staff cleaning in place safe hygiene practices

Experience
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Cleanliness
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Safe Way
 
Review of Urgent Treatment Centre - Adult written by a patient
15th December 2020


As a health professional myself, I was appalled by the total lack of empathy and privacy. The paramedic I saw came to the waiting area and; 1. Didnt even attempt to say my name. I know it is long and 'foreign' but at least try. They merely assumed it was me ( assuming based on my looks / race) and came and asked me what my name was. 2. Proceeded to talk about my x-ray results whilst still in the waiting room and asked me to stand so they could see for themselves that I couldn't weight -bare. All this in front of other patients. 3. After satisfying himself that I was struggling, he told me that he would see me but my x-ray was clear ( I.e. no fractures/ breaks). This dissmissive attitude was totally unnecessary given that I patiently waited for my turn to be seen. 4. After a very rushed consultation, I was given crutches and a 30 second instruction on how to use them before being ushered on my way out. I proceeded to hop my way down the corridor. Crutches aren't as easy to use as they appear ! Such a pity because everyone else I encountered was so kind.

Suggested improvements
1. Privacy - take me to a consulting room and then ask ans assess me. 2. Respect - irregardless of how I look and stop assuming things about people. I was ( and still am) in absolute agony when I put any pressure on my ankle and as a fellow health professional, I wouldn't turn up to urgent care if it wasnt urgent, especially during Covid-19 and rising numbers!

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