st-peters-hospital-1

St Peter's Hospital

Guildford Road, Chertsey, Surrey, England, KT16 0PZ
 
1 2 3 4 5 69,212 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a NHS patient
7th February 2021


I attended A&E as a walk-in patient with chest pains, so was very concerned and nervous. I was seen quickly, even though ambulances were arriving every few minutes. Everyone I met was kind, friendly, reassuring and at every stage of my assessment they explained what was going to happen. I was particularly impressed that the clinicians told me how long my rest results would take to be returned, which took a lot of the stress out of waiting. Covid-19 precautions were very much in evidence and the waiting area was heavily segregated with little booths for each patient. This was not what I had come to think of as a typical A&E experience; and I would reassure anyone who is nervous of attending the emergency department in these difficult times not to be concerned.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
6th February 2021


Attended emergency minor injuries at around 5.30pm after calling 111 who booked me in. I was in a lot of pain after a fall and had injuries to my shoulder, knee and ankle. Admittedly I didn’t have to wait long for triage, and saw a doctor within a couple of hours. The doctor seemed tired and barely examined me sending me for x rays on my ankle and shoulder, he stated that when I came back from X ray I would probably see a different doctor. I duly went for my X-ray and there seem to be some dispute over whether my ankle X-ray had been asked for, I pleaded with the X-ray dept please would they do the X-ray as I was in a lot of pain and it was very swollen ( I did notice that when I had previously been with the doctor earlier he had some trouble in entering the data for the X-ray requirement) An X-ray was done on my shoulder and ankle and I returned to the minor injuries block. I waited another hour or so to be seen, but was not seen by a doctor, instead the lady who was doing the triage called me in and told me that nothing was broken, but there was a suspicion that I had damaged my shoulder, I was put in a sling and told someone from orthopaedics would call me in the morning. I received a email next day with some physio exercises and was told there was a small break in one of the bones in my ankle which should heal without further treatment. The injury to my knee was never discussed or looked into.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of AECU - St Peter's,
5th February 2021


Today I had the pleasure of meeting the extremely skilled Senior HCA Alexis, no one has ever been able to take my blood first time let alone fit a cannula without ultrasound. this amazing young lady fitted my cannula in a flash and I barely felt a thing!!!!!!!! Thank you so so much Alexis you are a true NHS angel


no improvement needed

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of AECU - St Peter's,
5th February 2021


The team in AECU are absolutely amazing although a small team and extremely stretched they provided me with brilliant care and attention. I would like to personally thank Alexis and Cris for being so gentle while doing my procedures and brightening my day, I was very low in mood when I arrived there and the amazing comradeship between the two you can not find anywhere else, they had us all smiling and laughing while waiting for our results. You both are hidden gems of the hospital


Please give this team a bigger unit, they most definitely deserve it!!!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Wentworth Ward Paediatrics,
3rd February 2021



Kindness
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Experience
1 2 3 4 5
1 2 3 4 5
Review of Wentworth Ward Paediatrics,
3rd February 2021



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Suitable Location
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Experience
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters,
30th January 2021


Came to A&E with letter from private doctor with own XRay to see nominated doctor who had been phoned before our arrival. Entered A&E approx 4pm. My wife had a broken humerus in her left arm. No one saw her. She fainted. Was put in bed lying down which is the worst position with a broken arm. She was not given even a cup of tea. She phoned me and I returned at about 7pm to lodge a complaint. My family phoned perhaps about 8 -14 times and got no information - cut off phone, left hanging with no response or information even when someone answered the phone. She was given a blood test and another XRay. Doctor saw her after midnight which is 8 hours after her admittance. When she was sitting in the front room awaiting my arrival she asked for some water and was told there was no water available. She had to ask a stranger to hand her the bag which was on the back of the wheel chair so that she could have some of the tea which my family had taken to her. She was discharged with absolutely no information as to what she should do or not do but was given painkillers and antibiotics for five days. I brought her home at 2.15am. The next day I took her to a private Orthopaedic surgeon who immediately put her arm in a cast and changed her medication. I have no faith in the NHS. We have cancelled the bequests of substantial amounts which we had made in our wills in favour of St Peters Hospital as we had previously been great supporters of the hospital. No more.


EVERYTHING. Exhibit kindness. Explain matters. Give information. See patients within the maximum of 4 hours or if not possible EXPLAIN.

2021-02-05 14:44:16
Response from St Peter's Hospital

This is upsetting to read. Please can you contact one of the matrons in the Emergency Department, so we can identify your wife and find out what happened. Alternatively through the PALS department.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Review of Urgent Treatment Centre - Adult,
29th January 2021


I was greeted by a very polite HCA who was screening at door. The receptionist was also kind & friendly whilst checking me in. The triage nurse was very polite, thorough & reassuring. I was seen by Dr Alan Junally, who was exceptionally kind, caring, reassuring and compassionate.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
1 2 3 4 5
Written by a patient
26th January 2021


I was an overnight acute patient suffering from unexplained chest pain. It was my first experience ever as a hospital patient so I was filled with a little bit of apprehension. I found the staff to be very friendly and courteous despite the covid-19 stresses the hospital was under. In terms of investigations, I was very satisfied how this run its course.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of A&E St Peters, written by a patient
25th January 2021


When I came into A&E I had COVID symptoms and I was bright in my ambulance. I have a rapid test done which came back positive and I got told by the dr that me and my family have to isolate. I have no proof that I am COVID positive! And my work wants me back because there is no proof. This is Unacceptable as the infectious rate is rising.


Give tests results and proof of COVID.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Care Plan
1 2 3 4 5
Safe Way
1 2 3 4 5
 
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Resources

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