St Mary's Hospital

St Mary's Hospital 2018-09-11 Person 2 5 0

My partner attended the eye dept on Friday 7th September, it was complete chaos, too many clinics and not enough staff. I watched one nurse have some sort of panic/anxiety breakdown, I watched another nurse in blue breakdown in tears. We had to wait 30mins for a scan on my partners eyes because the lady doing the scans was on her own with no help, we was stood up against a wall with no seating. My partner had a field test I believe they called it and the Male nurse who did it (he was very tall and young) he was walking about on his mobile phone with not a care in the world, completely unprofessional in my opinion. I had emailed a letter of complain in but have not received a reply. Who is in charge of this dept and where were they, we was not told of any clinics running late nor were any of us offered refreshments, 3 and a half hours we were sat waiting for an appointment with the dr that took 8mins!!! We are absolutely disgusted with the way it was run, you have staff running around trying to do 10 things at once and certain staff lounging around on their mobile phones!

St Mary's Hospital 2018-08-29 Person 5 5 0

I received wonderful care from the midwives during my pregnancy and labour. I cannot praise them enough.

St Mary's Hospital 2018-08-18 Person 4 5 0

The care I received in the labour ward was fantastic from start to finish. All procedures were explained clearly to my husband and I, I had frequent check ups throughout my labour and pain relief was explained and given as soon as I requested it. My daughter arrived with the aid of an episiotomy and ventouse and the need and implementation of both procedures was clearly explained at the time.

St Mary's Hospital 2018-08-13 Person 5 5 0

I came into St Mary's almost a week ago as my waters broke early with my little girl who ended up being an emergency c section. The care I received was truly amazing and I couldn't of asked for staff better than the ones who looked after me and my little girl Poppy. Each member of staff treated me with such respect and was so thoughtful and understanding. When it was time for me to go home, although I was excited about going home I was also a little sad. I wouldn't change the maternity ward and it's staff one bit. Apart from having air conditioning as it was super hot when I was it thwre and everyone was working so hard. I'll definitely come back one day.

St Mary's Hospital 2018-08-04 Person 5 5 0

Excellent care in all areas, very efficient and quick to act when plans change. Thank you so much to all of the caring staff for their help :)

St Mary's Hospital 2018-07-19 Person 4 5 0

I cannot fault the care whilst i was in labour & after that I received particularly by my midwife Rosie Parkes. Whenever I was back in the maternity unit following my discharge Rosie keep checking on me to ensure all was well. Big thank you.

St Mary's Hospital 2018-06-11 Person 5 5 0

My Mother was admitted to hospital by ambulance, the paramedics and staff in A&E were absolutely fantastic! She was then transferred onto Appley ward, where to be fair the care did go down hill and was disappointing at times my mother would have to make it to the commode on her own after buzzing for help then her commode would be left in her room with excrement in it for a few hours. Bearing in mind my Mum had been diagnosed with Flu Virus, Pneumonia and Sepsis so it did not seem quite right having this left near by whilst fighting infection! However after 2 days of this care things took a turn for the worse and she was transferred into ICU, where I cannot commend the staff high enough for the dignity, respect and the care that she was shown at all times throughout her stay with them, which turned out to be 2 weeks, she was in an induced coma and ventilated but the care was second to none and cannot praise the team enough in the ICU. Whilst in the care of ICU being transferred she also suffered a heart attack, so she was incredibly poorly and had the odds stacked against her. She was moved from the ICU on 3/6/2018 to CCU where he care went considerably down hill again, her room was not cleaned for 2 days at one point and she went from having a nurse constantly with her in ICU to maybe seeing a nurse once a day if she was lucky!!! The care on both of the wards was very, very poor, I understand that the staff are all very stretched and that this sometimes cannot be helped. However I helped my mum most evenings if not me then my father would to get to the toilet, washed and in to bed tucked in lights off only to be greeted by all the nurses talking around the work station when we left. This was not a problem helping her at all, but made me think of the other poor patients who may need help. Overall, our experiences with ICU were absolutely fantastic and all these staff deserve recognition and medals for their work. Appley Ward and CCU these staff not quite so great and need their socks pulling up even the nurses were not so attentive . My star ratings above reflect my mothers stay in ICU not the other wards.

St Mary's Hospital 2018-05-26 Person 5 5 0

What an amazing staff group. Extremely professional but they all have a great sense of humour and will spare the precious few minutes they have to get to know you. Management need to be aware of just how much the staff go that extra mile !!

St Mary's Hospital 2018-05-25 Person 5 5 0

Although I'm new to having a stoma, I hold everyone in highest regard for their care they have given me. I was seen as a out patient prior to surgery,everything was explained to me, any worries or concerns were fully addressed. I spent quite awhile recovering as a in patient,I was given all the support and help I needed. I am now a out patient and still receive the same level of care.If I have any concerns I know they are a phone call away. Thankyou.

St Mary's Hospital 2018-05-08 Person 4 5 0

The staff in the gynae and surgical team are great. I wouldn't worry about further operations or procedures! My issues lay with the disjointedness between departments; often confusion!