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St Mary's Hospital
2019-10-18
Person
4
5
0
Written by a patient
Written by a patient 18th October 2019
More activities and compassionate night staff needed. On a whole the night staff let the standards slip and ruin the good job that the day staff do. It can be boring on the ward so we need more pampering, e.g. nails, hair, eyelashes etc. Smokers shouldn't have to cram three cigarettes into a fifteen minute break that is chain smoking. The staff are amazing considering the challenges that they face on the Shearwater ward.
19th February 2020
Response from St Mary's Hospital
Thank you for your feedback. I shall handover the compliment to the nursing team. The shift pattern means that all staff work both day and night shifts. I am sorry that you felt night staff were not compassionate. I will share this feedback. We have invested in more activities on the ward such as beauty sessions. We are always looking at ways to improve the smoking situation and this is an ongoing piece of work.