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St Mary's Hospital
2020-07-06
Person
1
5
0
Written by a patient
Written by a patient 6th July 2020
To improve, start with listening to the patients and take everything they say into consideration instead of picking out the odd word and symptom you recognise and diagnose based on that alone
8th July 2020
Response from St Mary's Hospital
I am really sorry that your session has left you feeling like this. I will pass on your comments to the service manager. If you wish to discuss your concerns in more detail please contact our confidential Patient Advice and Liaison Service on pals@nhft.nhs.uk or 0800 917 8504. https://www.nhft.nhs.uk/pals Best wishes, Hugh Jones, Patient Experience Manager