St Mark's Hospital

Watford Road, Harrow, Middlesex, England, HA1 3UJ
 
25,826 reviews

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Written by a NHS patient
18th January 2024


It’s so good to have this local community hospital back in operation

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Written by a NHS patient
1st December 2023


St Marks is an excellent unit to receive care. It only took longer to get referred from the GP but after that the care was exceptional.

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Written by a NHS patient
25th November 2023


Very well organised and professional,yet made you feel at ease with the procedure.

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Written by a NHS patient
21st November 2023


Firstly I would like to thank hasmita the secretary that has been brilliant and tried her best for me always replying promptly to all my emails . I've been seen at the hospital on several occasions for tests and biofeedback with phoebe she is very thorough but I'm unhappy with the out come of my treatment as there was no surgery available for me and I'm suffering with bowel issues that is Impacting my quality of life and feel that the diagnosis does not make sense to my condition she offered me probiotics and suppositories and a irrigation kit that just caused me pain and said I'm not doing the muscle exercises properly but I have done them and it doesn't help I've left there so upset and feel deflated to be honest she has tried her best and said I should seek a second opinion . On one occasion I saw a registrar whom on my entrance in to the room said she didn't know why I was there as the only option was a stoma bag I had a complete melt down I'm 59 years old and there are other options but none were offered to me I don't understand why ? The clinic that day was unsettling for people waiting with people distressed. Also the reception staff at the biofeedback desk are not very helpful they don't understand what your saying and can't speak proper English its nothing personal but to do that job you need to be able to communicate properly I rang up to ask for my appointment to be changed to a telephone app due to my husbands poor health and I don't live local and don't drive the next day I got a call saying someone will call me and then on the day of my appointment I had a message saying I had to attend so I did as I was waiting to be seen phoebe rang me and didn't know I was there its not good enough and adds to the stress someone needs to sort this out . I'm grateful to the people whom did the tests which were done with great respect but my overall experience has left me totally disappointed and feel like I am no nearer to solving my bowel problems

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Written by a NHS patient
23rd October 2023


St Marks Hospital is the best hospital for bowel disorders in the country . I have always been treated with respect, care and compassion by all staff.I have had numerous operations and procedures in this hospital resulting in improved quality of life. The only constructive criticism I have is that it is sometimes difficult to speak to somebody by telephone .

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Review of Bowel Cancer Screening
17th May 2023


The care given to me couldn't have been better. All staff who dealt with me were friendly and professional. Food wasn't provided or necessary so I haven't rated this.

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Nothing.

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Written by a NHS patient
7th May 2023


Magee and her team were excellent! I was made very comfortable, kepr fully informed, amd most importantly made to feel I was in safe hands.

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Written by a NHS patient
3rd May 2023


St Marks always takes great care of their patients and provides enough time during appointments for everything to be covered and not feel rushed. During my time as a patient there I have received an excellent standard of care.

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Written by a NHS patient
28th April 2023


I started having problems with my digestion in 2019 during a particularly stressful period of time at work. I was under so much stress that I was bringing up spit and some food during eating. Eventually I was referred to the department here for a test. I have a number of grievances with the department and am upset, actually devastated by the lack of care I have received and the total disregard for my well-being that has been shown to me. I was never given an explanation about the results of the test by the department or my GP - ok if that is my GP fault shame on them too. I was never advised about the severity of my symptoms. I was never given a care plan about how my problem would be cared for long term - all they said was I would need long term PPI to manage symptons. That is pathetically inadequate. I have not been suffering from this problem for over two years. I am on my own. I am left to try and work out what is happening to me on my own. When I go to the GP they just now say go to AandE. It is IMPOSSIBLE to contact this department to try and get hold of anyone. They have no phone number that is answered and they have no email address even!!!! I am disgusted and horrified that this department claim they are world leading or anything of such nature as they are the worst health service I have experienced. I realise the NHS is under immense strain but that is no excuse. Every patient has a right to be treated with respect and dignity and a level of care appropriate to someone who has a real genuine serious health problem. Having a total lack of service like this is causing me stress depression frustration and even turning to suicidal thoughts because just the shear lack of care. I am not cattle just to be given a quick look over then basically told to go away. I do not know how anyone can say they receive a good service from this place. Disgusting service. Disgusting department.

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Written by a NHS patient
20th April 2023


I felt very safe in Bowel Screening Cancer unit. All the staff are very caring and l am very happy with the treatment l received. I would like to make a special mention of the main nurse who looked after me. Her name was Karen and she was very professional and treated me with great care and kindness. Thank you Karen and to all the staff in Screening theatre. I would also like to mention Elaine who l saw before the procedure. Very pleasant and kind. Thank you Elaine

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