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Written by a family member
8th July 2021


[22] such a variety of cares, all with slightly different views/opinions - some installed greater confidence than others. However, all were respectful, honest and lovely.

Suggested improvements
We have not had a follow-up/courtesy call from anyone at St. Luke's. This would have been a nice touch and a couple of my have independently noticed this. To go from twice a day and visits to zero in a time of grief feels odd somehow and even if it was to tie off loose ends and allow us to thank it person.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience