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St Helena Hospice

Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU
 
1 2 3 4 5 2,705 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Virtual Ward,
23rd July 2021


Very happy with the support and care we received


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
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1 2 3 4 5
Review of Bereavement ,
22nd July 2021


I accessed the bereavement counselling service. I had 6 sessions with a counsellor called Chris who was very supportive and definitely has helped me work through my loss. Would definitely recommend this valuable service.


Face to face consultation would have been nice.

Experience
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Caring
1 2 3 4 5
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1 2 3 4 5
Review of Bereavement ,
8th July 2021


I had gone through a lot of trauma of having been hospitalised with Covid, losing my father to Covid and having to go through isolation on my own. The supportive phone call and later video calls gave me reassurance and comfort when I was feeling low or angry.


Due to Covid there were no real time face to face sessions. The Video calls were good.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
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1 2 3 4 5
Review of Virtual Ward,
4th July 2021


As a family, we cannot express how grateful we are for the service we received. The care and support our family member received was of the highest quality and we cannot thank the ladies who came to support him enough. He was far from the easiest patient, he could have been described as having a sense of humour or in the carers words 'he has character' but despite this they still ensured he was clean, comfortable and had everything he needed. They also ensured that as a family we were listened to and provided us with lots of support through a very difficult time. They made everything so much easier for us and nothing was too much to ask. This service meant that he was able to stay at home for his final days surrounded by his loved ones, exactly as he would have wanted.


Absolutely nothing, the ladies were amazing and the service provided was second to none. We will be forever grateful for this service.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
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1 2 3 4 5
Review of Breathlessness, written by a patient
30th June 2021


It was as good as it could be over the phone but I fully understand why you cannot see everyone personally in this day and age.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Bereavement ,
21st June 2021


This is the second round of counselling, I had Lucy on both occasions. Lucy helped me to make sense of some of my feelings. Lucy encouraged me to start to see the world again. I can now talk about my Son without crumbling with the sound of his name. Equally I know it’s ok to be not ok and take some time to just get myself together.


I don’t think there is anything you could of done better

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
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1 2 3 4 5
Review of Breathlessness, written by
17th June 2021


Credit to Julia for managing to set anything up. Alwaays regarded the hospice as my safe place, so was good to have some contact.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of Breathlessness, written by
16th June 2021


I was given every opportunity to express my thoughts and feelings and felt listened to and understood. I felt confident to accept the advice I was given.


The video link meeting become a bit limited when the number of participants is small.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of Breathlessness, written by
4th June 2021


I cannot say {} - however the problems I had were not good as connections were not good {}.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
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1 2 3 4 5
Review of Virtual Ward, written by a family member
4th June 2021


The care my wife received was excellent.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
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Resources

Short link to review St Helena Hospice: http://iwgc.net/emp8p