Share review of St George's Hospital

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

Written by a NHS patient
9th March 2022


I was treated on two separate occasions during Covid -19 restrictions on Vernon Ward for total knee replacements. I was in hospital for a total of almost six weeks. During those times the entire staff were working under intense pressure, not least implementing and maintaining a “Green status” ward environment. From Consultants to cleaners and trolley staff but especially the Nurses acted with huge professionalism, care, courtesy and calmness when dealing with a multi-disciplinary mix of patients who on occasions, were not easy to deal with and not always co-operative. Levels of cleaning standards were high from my advantage point despite criticism from supervising staff on one occasion which seemed to demoralise the staff concerned rather than being supportive. My only criticism and concern was the large number of patients using the two toilets closest to my bed area. At this point Vernon Ward was mixed with fluctuating ratios of male/female beds. Many had conditions requiring very frequent toilet trips. Despite frequent visits by staff to clean, I felt that there was an inadequate number available on the whole ward. In many post-op situations having men and women using the same facilities is not conducive to a quick recovery and infection control. Staff are not able to clean floors/seats etc after every patient. On the whole though the stay was made more pleasant by the wonderful staff.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe