Blackshaw Road, London, England, SW17 0QT
A coordinator informing the waiting time for patients to be seen. Perhaps an electronic display board might be helpful.
the staff hasvery good behavor
The hospital is a very busy hospital and it would seem that most things happen by accident rather than as planned. I was absolutely appalled to hear the nurse who was caring for me turn to a colleague who asked for assistance with the comment "No, that is not my job, I am an agency nurse". It would appear to an outsider that the nursing staff spend more time pouring over computers, rather than attending to the patients and whenever you ask a question they always need to refer to someone else. I was in the position of being desperate to be discharged but couldn't be as I hadn't been seen by a doctor. It took almost 3 hours for a doctor to come and see me, who then spent 30 seconds with me and discharged me immediately. During this period I witnessed a senior nurse going round the ward desperately trying to find a bed for an emergency admission - my bed would have been available if only a doctor could have spared 30 seconds 3 hours earlier! Following my operation I spent over 7 hours in recovery waiting for a bed and although the staff in the recovery area were absolutely fantastic, I felt that they should never of been put in the very awkward situation of having to care for me and explain why I hadn't been transferred to a ward.
Serious data breach - shared my medical data with another hospital despite CLEAR and REPEATED instructions that I have opted out of all data sharing and do not consent to it. They do not respond to complaints. The place is pure cancer.
I have opted out of data sharing between all nhs organisations and this is clearly documented. As an additional measure, I wrote to this hospital twice to remind them.Nevertheless, in a clear DPA breach, they shared my data with another hospital. My perception is that this was done deliberately, based on a documented history of victimisation and discrimination against me for highlighting serious irregularities. They also refuse to respond to my complaints. I have reported this serious data breach to the Information Commissioner. I'm glad to have moved my care elsewhere, I feel much safer now. This hospital, rated inadequate by the Quality Care Commission- poses a serious risk to patient's health in my opinion. From the top down, there is no interest whatsoever in dealing with corruption.