St George's Hospital

Blackshaw Road, London, England, SW17 0QT
 
117 reviews

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Page 6 of 11
 
Written by a patient
9th January 2019


I have only had one stay in this or any hospital for major surgery and so I was not sure what to expect. A first class surgeon (and team, no doubt) performed what turned out to be a very successful operation. The nursing on the recovery ward was superb and I was treated with respect throughout by nurses of differing nationalities. Now the downside. The one thing that lets this hospital down more than anything else, is the Pharmacy. I noticed many times when my wife was treated for cancer at St. George's, the lack of coordination between 'staff' and pharmacy. One is given a discharge time only to find that you have to wait several hours to leave because you are waiting for the Pharmacy to dispense your drugs. On one such occasion, we left the hospital on the basis that I would return later that evening to pick up the drugs. It turned out that all were not dispensed and had to make a further visit the next morning to collect the remainder. Following my own discharge from St. George's at 13:00hrs, it was not until two hours later that I complained bitterly - along with others that day. One of the nurses kindly applied some pressure and within 20 minutes I was out the door with my prescription which my local chemist could have supplied. I am told that St. George's is not unique and that this happens in most hospitals. To me it just undoes all the great work that the nurses do. It must embarrass them no end. Surely the hospital needs to free up beds asap. Is there not a solution?

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Written by a patient
4th January 2019


On Saturday 3/11 I had a mountain bike accident and broke my neck, cracked 3 vertebrae, my sternum and a few ribs. Clearly not a great ride. Dr Crocker met me on Sunday morning to explain the options and he did so in a very easy way to understand. Obviously I was in pain and worried but he reassured me and came across as someone I could trust. Post the operation that Sunday Dr Crocker came to visit and gave me advice on managing the pain and to be confident that the repairs are solid and that I can start being mobile. His motivation techniques are direct (no sugar coating) and I appreciated his approach so within 8 days I was discharged. It is now 8 weeks since the operation and I met Dr Crocker yesterday (04/01) and the feedback was good and he went through every question I had and explained the injury, what he had done to complete the repair and also the next steps. At no stage did I feel rushed and his easy to understand language and use of images made it easy for me to understand. Next step will be in October with a CT scan and removal of my metal work from the back. What I like: 1. Straight talking and easy to understand 2. Good listening skills and gave me his time (when I had an appointment) 3. After care support via email was there and I can appreciate how busy he is but he made a point of being there for me. 4. The nurses definitely like him as he can be witty which is a nice ice breaker. Would I recommend Dr Crocker: 1. Yes and my GP spoke highly of him when she met me in her clinic. 2. Gave me choices of treatment 3. Gave honest feedback Regards, Steve

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Written by a patient
16th December 2018


Great treatment both before and after surgery, everyone was kind, respectful and very professional. Whilst I was only in for four days after surgery I was discharged with everything that I needed. My earlier fear of both surgery and the stay in hospital was completely unfounded. I was looked after very well.

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Written by a patient
15th October 2018


I am very pleased about the treatment received. Stayed at the Hospital for 3 days after my operation. No complaints.

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Written by a patient
8th October 2018


All the staff that I dealt with were very friendly, professional and helpful.

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Written by a patient
3rd October 2018


I was referred initially for a gall bladder ultrasound scan and at this appointment a mass was found on my kidney. Throughout all appointments, blood tests, scans, both ultrasound and CT, pre assessment and out patients I have received excellent care and consideration. I was very impressed with the out patients clinic as one of the nurses was able to keep those waiting updated as to how many patients were ahead of them. This I thought an excellent idea as it assisted in preventing the frustration of waiting without any idea of how long the wait could be. It also made me feel like I was being treated as an individual and that there was a genuine care fore my well being. Especially as some clinics were very busy and there is a delay. All staff maintained a professional but friendly manner despite what must be a very exhausting schedule.

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Written by a patient
23rd September 2018


Thank you very much received great care.

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Written by a patient
5th September 2018


Fantastic hospital, without exception the staff I have seen are first class. I have been an inpatient, outpatient and seen as an A&E patient and the level of medical and pastoral care is amazing. I stayed as an inpatient for a week, recovering from a major operation and found the level of care by both nurses and care workers at every level was exceptional. As an outpatient the plastics dressing clinic were amazing, giving care and advice on wound care helping to ensure a swift and complete recovery. The hospital environment is clean and the staff friendly, professional and caring.

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Written by a patient
25th July 2018


incredible hospital

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Written by a patient
19th July 2018


Re my Kidney removal surgery on May 31st last. Not being so great at all the technical terms, my condition was also explained to me in layman terms very nicely. It helped me trust completely in Mr Anderson and his great team. Pre-op assessment people were lovely. I found them warm and helpful, very nice atmosphere in their department. On op day every stage from arrival to post op ran smoothly - like well oiled machinery - and just how it was explained in surgery school! I felt completely calm, not one bit nervous (seriously!) I have had operations before, none were planned though, and all felt very stressful. Surgery school prior to the op helped so very much - all mystery taken out of what to expect. Big thank you St Georges for the invitation to this class. All hospitals could seriously do with this for planned surgeries. The ward was a busy one. Having said this, the one thing that struck me was the empathy of the nursing staff along with their practical nursing skills. How they could remain so upbeat amongst our bunch is beyond me, and their cheerfulness rubbed off. Well done y'all! The girls giving out meals were so quick and helpful - and knowledgeable on what we should and should not have - obviously had done their homework each day. The cleaners were also upbeat and thorough. Early morning visits from the doctors was great, it meant I could carry on with my day having had any questions answered first thing. I was able to go walking up and down the ward the day after surgery. I am the kind of person who will follow instruction as long as I understand what's being asked of me and why. Huge thank you to Mr Anderson, Mr J Bernard Liban and your team. I am very grateful to you all Elizabeth jane (Jane) foley

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