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St Bartholomew's Hospital
2020-07-31
Person
4
5
0
Written by a patient
Written by a patient 31st July 2020
I have a CPAP machine and the mask developed a split which meant that I could not sleep properly and neither could my wife. I rang the Lung Function Team and was answered within two minutes. I was promised a reply and received that reply within thirty minutes. After explaining the problem I was promised a replacement mask by courier and that mask arrived within forty eight hours. I thought the service provided was exemplary and has greatly helped me . A torn mask sounds minor but it was causing great discomfort and the way the problem was resolved deserves much thanks