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Written by a carer
3rd January 2021


I have a family member on an intensive care ward in Barts hospital on the Smithfield site. For 5 days I have been asking if members of staff can please charge his phone. I have asked 12 times to different members of staff. He is critical so is unable to do this on his own. I have not been able to speak to him for 5 days which has been detrimental to his well being and recovery. The Barts Hospital website says that if you are not allowed to visit loved ones then you can speak to them virtually. This is not true!! I am trying every day. From an incredibly frustrated and very worried family member of a patient.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff