West Smithfield, London, EC1A 7BE
I feel really lucky to leave near such a great hospital which has served me and my family extremely well for over 26 years
My husband was admitted after a heart attack as identified at the Royal London. The service he got from the minute the ambulance arrived to being discharged several days later was exceptional. Medics, nursing staff and the support team could not have been more professional and friendly. If anything the experience was only marred by the behaviour of another patient in the recovery ward, which of course the staff had to deal with. Recovering from a heart attack but being stressed by the rude and unpleasant behaviour of another patient is not the best situation. Staff handled it as best they could in the circumstances. In terms of the care we received - it was excellent. Thank you the NHS and in particular the Royal London and Barts.
I've had a heart valve replacement in June '17 at Bart's. Absolutely brilliant care. I've been sent a letter re date of appointment for my annual review in August 2019. It isn't convenient. But I can do 29 August 2019 or 4 September 2019. That takes Thursdays when I think the clinic is. The letter says if not convenient call 0203 765 8000. I have tried on at least a dozen occasions at different times. However the phone is constantly engaged. I wanted to make you aware of this. Meantime, I've filled in the change of appointment form, requesting a new date, on your website.
my mum was staying on ward 4a under nurse Anna and Naag, during her time in the ward 4a bed my mum was very distressed, scared and humiliated nurse Naag wrongly placed nil by mouth' sign over her bed we asked why she shouted " i dont know I'm following doctors orders" my mum suffered for 2 hours later we discovered the nil by mouth' sign was for patient at bed 15 got mixed up another patient. my mum experienced terrible attitude verbal abusive from nurse Anna, she looks at her with angry face. there was one occasion where nurse Anna refused to pick up my mum pillow which fell onto ground, my mum was attached to the bed due clearing the water on lung. my mum is a victim of wrongful early discharge she was discharged on 20/08/18 at 5pm and around 11pm on 20/08/18 we get a call from one of junior doctors, explaining she shouldn't of been discharged, as further x ray scans needed to check if the trapped air nearer to lung/ pacemaker has cleared told us she needed to be readmitted.
I am 84 years of age and from the start to finish of my procedure the Doctors and Staff were excellent. I was very nervous throughout the procedure but the staff were amazing all the way through. Some 20 years ago I had private medical insurance and I can honestly say that the NHS is far superior thank you for your kind help and care. Excellent service. Kind regards Valerie Denning