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Written by a patient
12th June 2018

The pre-operative care was very good and the overnight staff looked after me very well. However, the post-operative care could have been a lot better! I was left for long periods of time without knowing what was happening and when I would be discharged. Tests were not followed through at regular intervals causing an unnecessary delay in the decision to let me return home. The nurse responsible for my care was bossy and patronising and seemed more interested in holding conversations with other staff than to monitor my recovery. Leaving other staff to complete my post-operation care which she should have attended to prior to leaving her shift! The staff who took over were very kind and concerned but clearly had not been given appropriate instructions about the monitoring which had been ignored. I also was left with the door of my room wide open in view of hospital visitors on a noisy corridor so what is the point of having a private room, I might just as well have been in a ward in the nearby Maelor Hospital. .

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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