Spire Wellesley Hospital 2019-11-30 Person 4 5 0

The treatment, care and attention I received from all the medically qualified staff at all levels was superb. The catering staff and cleaners also were brilliant. The non-medical administration of the Spire hospital requires a review. The out-patients department I exempt from the following comments as they were polite, efficient and kept good time. This department was as I expected as a private patient. The main hospital reception needs closer supervision. For example: a forty minutes wait for a 10 minute appointment was caused by a failure in the booking-in system at the main desk. No apology or explanation given about the delay even after it was necessary to query that delay. That day the waiting room was noisy, busy and a number of people were very unhappy. The fact that the hospital director's office is in the immediate vicinity and yet the person in charge did not appear and witness this degree of chaos surprised me. The failure to open the hospital before 7am for patients waiting to be admitted is totally unacceptable. Apparently this situation is a well known feature of the Spire according to a number of patients I have met. The attitude of the staff in this department was well below my expectations.