Spire Washington Hospital
Picktree Lane, Rickleton, Washington, Tyne & Wear England, NE38 9JZReviews
Reviews
I got my mri scan within ten minutes of arrival
Great care, great nurses for after care also.
When an appointment is cancelled at 8.30pm for a 9am private consultation the next day, this could be put down to simply being unlucky and everybody is busy. The events that then took place on Saturday 2nd December i can only describe as ineptitude, lack of patient care and utter neglect.
8.10am arrive at hospital and book in for private consultation with a doctor. (prearranged booking)
9.10 am Forced to ask when we will be seen only to be told the doctor hasn't bothered turning up and staff desperately trying to get in touch to see when he will arrive.
9.25am Told doctor not coming in and he suggested 2 days previous he sent an email to another member of staff who was on holiday that he would not be attending on the Saturday despite a booking with a patient. Suffice it to say, that member of staff emails overlooked also.
9.25am Ask to see another doctor in the circumstances and prepared to wait. Told too busy !!!!!!!!! "......ring next week and see if you can book in with another doctor who is much more reliable....!"
The lack of patient care - shocking. The neglect - shocking . The maladministration - shocking. How can a patient put his trust in a professional doctor when he can't even be bothered to turn up for work. If this is the standard of care and service of the hospital - count me out. We will take our business somewhere else.
Very professional and caring to me befor and after my surgery I was involved with decision making during my stay and was totally involved with my care
All staff aring at all times
Excellent care given by all staff
I had spinal surgery in the Spire and had a dreadful experience. The level of care was at best average and the staff were mostly poor. I had a bad experience overall and I wouldn't go back to the hospital for treatment nor would I recommend that anyone else does.
I received the best of care and aftercare from mr Zaher toumi he’s been absolutely brilliant from my consultation to now 6 weeks post op all going good he’s been fantastic help too even after my op
Mr Toumi has been a fabulous surgeon. he is very understanding, listened to all my worries and answered all my questions so i was not left feeling unsure or unaware of what is going on
All good
A very busy hospital ran with caring staff