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Spire St Anthony's Hospital
2018-03-15
Person
2
5
0
Written by a patient
Written by a patient 15th March 2018
I am currently undergoing treatment at this hospital and on the first time (consultation) my appointment ran late by over an hour, the second time I had blood tests and an MRI scan. The MRI scan was booked on the wrong day and I was unable to have my blood taken since the rooms were locked and the reception staff were unable to lock them and didn’t know where the keys were. The third time (to get my results when I was already stressed about it) I was called prior to change my appointment on two occasions and then on the day my appointment was again, over an hour late.
Safe to say the NHS gives far better service and I will be looking at moving my healthcare services somewhere else.
16th March 2018
Response from Spire St Anthony's Hospital
We always strive to deliver a high standard of service and we’re sorry we didn’t achieve this on your recent visits to the hospital. Listening to and acting on feedback is important to us so we would welcome the opportunity to meet with you to discuss your experience. To arrange this, please contact our Matron's PA, Jane Hodgson on 0208 335 4584.