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Spire St Anthony's Hospital
2018-01-22
Person
3
5
0
Written by a patient
Written by a patient 22nd January 2018
My surgeon and anaesthetist were excellent and I was well looked after in the recovery room. What I experienced back in my own room varied. The night staff with a sister in charge were excellent; organised, caring and empathetic. The day staff lacked having a sister in charge. A different staff nurse was in charge every day and there was no cohesion. Majority of staff seemed unhappy with their work and even spent time complaining outside my door. I wasn’t helped with washing and on the 4th day asked for assistance to have a shower after breakfast and someone reluctantly came at 2pm!! This was my first experience of private health care and in future I'll take my chance with the NHS and save my BUPA payments.
Ps the catering staff and food was excellent.
25th January 2018
Response from Spire St Anthony's Hospital
I’m sorry you feel you didn’t receive the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us. Please contact Jane Hodgson (PA to Spire St Anthony's Matron) on 0208 335 4584 to discuss your experience.