Spire Parkway Hospital

Spire Parkway Hospital 2024-04-02 Person 5 5 0

I've not used private hospitals before. That being said everything was of a high standard. Clean, quiet and everything ran smoothly.

Spire Parkway Hospital 2024-02-21 Person 5 5 0

Great service and looked after very well both as a day patient and a overnight patient. Everyone looked after me and were excellent with explaining what was happening. I appreciated all the exceptional care I had been given .

Spire Parkway Hospital 2024-01-24 Person 4 5 0

Hospital was clean and well presented with great staff who are very attentive. One issue I had was the anisthatist who carried out my care was not necesarily going to be covered by my insurer as was a stand in. These are all managed by spire however since i found this out about 15mins before surgery I had the choice of hoping my insurance would cover the cost or be forced to pay myself or walk away. I am unsure yet what the outcome will be but if I am to be expected to be pay for this I will certainly be pursuing Spire for reimbursement due to their error. Other than that a lovely hospital and people but this isnt america you dont want to be hit with large bills due to hospital error.

Spire Parkway Hospital 2024-01-11 Person 5 5 0

I recently had the privilege of receiving care at the Spire Parkway Hospital and I cannot express enough how excellent the experience was. From the moment I arrived, I was greeted with warmth and compassion by the hospital staff, creating a welcoming and comforting environment. The level of care I received from the medical team was exceptional. Each member of the team, from the doctors to the nurses to the support staff, demonstrated a high level of expertise and professionalism. The nurses were particularly outstanding, providing compassionate care throughout my stay. Their kindness and dedication made a significant difference in my overall experience. The facilities at The Spire Parkway were also top-notch. The hospital was clean, well-maintained, and equipped with state-of-the-art technology. This created a safe and comfortable environment for both patients and staff. Overall, my experience at the Spire Parkway was nothing short of excellent. The exceptional care, professionalism, and compassion demonstrated by the staff made a challenging time much more manageable.

Spire Parkway Hospital 2024-01-06 Person 1 5 0

I had an appointment on 6/01/24 with Mr Patel at 10:30 to assess for eye surgery. I arrived a little early and booked in. I was told to wait in the seating area which I did. Over quarter of an hour later no-one had called me to my appointment, so I informed the reception team that I was not prepared to wait any longer as I was paying a private consultation fee. I let the hospital and on return to home made a complaint to the hospital. They answered saying that the hospital had tried to phone me to cancel the appointment as Mr Patel was not available. This is totally rubbish as there are no missed calls from the hospital on my phone until 11:06 which was half an hour after my appointment. I any case if Mr Patel was not available why was I not informed of this by the reception staff when I booked in? Totally unprofessional in their service and incompetent complaint handling. I seriously don't recommend that anyone should trust this hospital for health care!

Spire Parkway Hospital 2023-12-27 Person 3 5 0

The communications prior to the operation were confusing. The pre op meeting was rushed through on a saturday 3 days before due to 'it being a busy time' After the operation. Something to eat for the evening -after my morning operation - did not arrive. I asked if I had been forgotten and eventually at 21.00 hrs I was given a bowl of tinned soup - which had spilt all over the dish and plate (and a yoghurt). Post op I asked to go to Spire Sutton Coldfield to have stitches removed. This was also messed up with the times etc the surgeon turned up to see me, but I was told twice that he would not be there. The nurse who tried to take eye stitches out was not experienced in taking "these type of stitches" out. She pulled at the lid without adding a little pressure to stop lid being pulled outwards. After breaking the stiches down to skin level and unable to catch the end of the stich, I asked them to stop and speak to the surgeon, who came in the next day and removed the stiches himself.

Spire Parkway Hospital 2023-10-01 Person 5 5 0

I was under the care of Dr Donald Adam and his team for a small procedure on my leg. From start to finish the care I received was outstanding and Dr Adam and his assistant were excellent, they put my mind at ease and made the whole process bearable. I am a completely satisfied patient and would certainly recommend Dr Donald Adam and his team at Spire.

Spire Parkway Hospital 2023-09-14 Person 5 5 0

Absolutely excellent. Can’t fault the staff or the hospital. Nicky and Philomena (our nurses) were brilliant with my little boy, as were all the team.

Spire Parkway Hospital 2023-08-03 Person 5 5 0

In June 2023 I underwent a Turp prostrate procedure at The Spire Parkway Hospital Solihull From my initial consultation, my operation and my time in hospital the care that I received was exemplary. It was a privilege to be treated by Mr Wadhwa the surgeon who performed my operation. From my initial consultation where he explained fully what the procedure involved and answering any questions that I had I was made to feel at ease. The aftercare was again exemplary, all the staff were so friendly and professional. It has all made such difference to my life. I would recommend The Spire Hospital totally.

Spire Parkway Hospital 2023-06-07 Person 3 5 0

I had surgery in November 2022 and had care from 2 nurses, the first was great, an Irish gentleman who was really bubbly and spoke to me in a friendly and caring manner. I was kept updated about all aspects of my surgery. However, post surgery I had a different staff nurse looking after me, she refused to help me go to the bathroom despite the fact that I should have been supported due to the anaesthetic. She simply told me to get up and go myself then to pull the cord if I needed her. I was not spoken to in a professional manner and felt quite upset. The nurse was making errors when it came to my medication to take home and said that I had to return to the hospital after 3 days to pick up more medication but she was reading the dosage incorrectly. I was not helped to get dressed and then had to ask for a fit note. This seemed to be a lot of hassle for the nurse and when she did finally bring this after the second time of asking, it was not filled in correctly. My workplace refused to accept it and I had to request another fit note when I came for a post op check. I was kept waiting for 20 minutes in reception as nobody was picking up the phone on the nurses station yet when I was finally allowed to go upstairs, there were 2 members of staff sat there. It seems like once they have you booked in, the care standard is quite patchy and I was unlucky enough to have that particular staff member.