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Spire Parkway Hospital 2023-06-07 Person 3 5 0

I had surgery in November 2022 and had care from 2 nurses, the first was great, an Irish gentleman who was really bubbly and spoke to me in a friendly and caring manner. I was kept updated about all aspects of my surgery. However, post surgery I had a different staff nurse looking after me, she refused to help me go to the bathroom despite the fact that I should have been supported due to the anaesthetic. She simply told me to get up and go myself then to pull the cord if I needed her. I was not spoken to in a professional manner and felt quite upset. The nurse was making errors when it came to my medication to take home and said that I had to return to the hospital after 3 days to pick up more medication but she was reading the dosage incorrectly. I was not helped to get dressed and then had to ask for a fit note. This seemed to be a lot of hassle for the nurse and when she did finally bring this after the second time of asking, it was not filled in correctly. My workplace refused to accept it and I had to request another fit note when I came for a post op check. I was kept waiting for 20 minutes in reception as nobody was picking up the phone on the nurses station yet when I was finally allowed to go upstairs, there were 2 members of staff sat there. It seems like once they have you booked in, the care standard is quite patchy and I was unlucky enough to have that particular staff member.