Spire Little Aston Hospital 2018-01-29 Person 2 5 0

My Dad is 83 year old and he has been anxious for weeks. That coupled with the ridiculously long wait - we arrived on time at 1.30 after being telephoned to come then and not at 3.30 as previously requested. I duly cancelled appointments to make it to Birmingham on time to take my Dad with his driver and low and behold we are left alone for hours. I’ve lost money as I haven’t worked and Dad has worked himself into a right state. We only lost Mum a few months ago and I’m the only daughter in the country so it falls on me to look after him. Hence we paid to have this operation as I couldn’t be messed around and didn’t want my Dad to be messed around on the NHS either. But despite that we were messed around. It is outrageous to be kept so long .... and unfair with my Dad being the age he is. It is unacceptable practise that, if it is not reported and registered as a complaint, it will go unnoticed by Management and be repeated. Why call us to come in earlier? What a complete waste of everyone’s time. I personally would have walked out but I don’t think my Dad would go through with the anxiety of coming back again. We choose Shires because of its good reputation. But it’s about time people learnt how your patients are treated. Imagine if this was your frail Father. How would you handle this is this was your Dad?