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Spire Hull and East Riding Hospital 2022-04-07 Person 4 5 0

I am a UK national but I travelled from overseas for my treatment. There was some confusion about my time constraints and communication needs. This was despite these requirements being communicated several times. I can see that I am outside the norm for the administration staff but it was disappointing that despite my proactive communication there was confusion about appointment dates and times. It was all sorted in the end and once I was able to talk to the medical staff directly the service and understanding were excellent.